GenAI & Digital Transformation Specialist

DBS Bank Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

DBS Bank Ltd in Singapore is seeking an experienced Operations professional to lead the regional GenAI rollout for Digibot 2.0 across markets such as Singapore and Taiwan, with emphasis on Guided Conversations and foundational items to improve CSAT alignment.

You will spearhead end‑to‑end delivery of GenAI Chatbot/Voicebot solutions, collaborate with engineering and business stakeholders on adoption, and drive activation campaigns to monetize GenAI assets.

Qualifications

• Proven track record in successful E2E delivery of Artificial Intelligence projects and Change Management.
• Strong foundational understanding of Artificial Intelligence and Machine Learning concepts.
• Familiarity with large language models (LLMs) and their applications.

Responsibilities

• Implementation: Spearheading the design, development, and deployment of GenAI Chatbot and Voicebot solutions, GCs, and foundational items.
• Feature Enhancement: Collaborate with development teams to identify and implement GenAI and GC enhancements.
• Data & Performance Monitoring: Gathering data in monitoring and evaluating the performance of GenAI applications and GCs.
• Documentation: Upkeeping documentation and user guides for GenAI solutions and GCs.
• Marketing & Adoption: Collaborate with business stakeholders and marketing team on activation roadmap and fulfilment of creative assets to build engagement and commercialisation for GenAI Chatbot and Voicebot solutions.

Skills

Artificial Intelligence

Machine Learning

LLMs

Change Management

Job description

DBS Bank Ltd in Singapore is seeking an experienced Operations professional to lead the regional GenAI rollout for Digibot 2.0 across markets such as Singapore and Taiwan, with emphasis on Guided Conversations and foundational items to improve CSAT alignment.

You will spearhead end‑to‑end delivery of GenAI Chatbot/Voicebot solutions, collaborate with engineering and business stakeholders on adoption, and drive activation campaigns to monetize GenAI assets.