Associate, Digital Transformation (Chatbot) Specialist, Group Ops Capability Centre (GOCC), Group Operations

DBS Bank Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

DBS Bank Ltd in Singapore is seeking an experienced Operations professional to lead the regional GenAI rollout for Digibot 2.0 across markets such as Singapore and Taiwan, with emphasis on Guided Conversations and foundational items to improve CSAT alignment.

You will spearhead end‑to‑end delivery of GenAI Chatbot/Voicebot solutions, collaborate with engineering and business stakeholders on adoption, and drive activation campaigns to monetize GenAI assets.

Qualifications

• Proven track record in successful E2E delivery of Artificial Intelligence projects and Change Management.
• Strong foundational understanding of Artificial Intelligence and Machine Learning concepts.
• Familiarity with large language models (LLMs) and their applications.

Responsibilities

• Implementation: Spearheading the design, development, and deployment of GenAI Chatbot and Voicebot solutions, GCs, and foundational items.
• Feature Enhancement: Collaborate with development teams to identify and implement GenAI and GC enhancements.
• Data & Performance Monitoring: Gathering data in monitoring and evaluating the performance of GenAI applications and GCs.
• Documentation: Upkeeping documentation and user guides for GenAI solutions and GCs.
• Marketing & Adoption: Collaborate with business stakeholders and marketing team on activation roadmap and fulfilment of creative assets to build engagement and commercialisation for GenAI Chatbot and Voicebot solutions.

Skills

Artificial Intelligence

Machine Learning

LLMs

Change Management

Job description

Business Function

Group Operations enables and empowers the bank with efficient, nimble and resilient processes through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Group Ops Capability Centre (GOCC) was formed to accelerate innovation via development and deployment of AI capabilities and COE setups, and at the same time to ensure resiliency and standardization. The function also holds the mandate to oversee digital transformation initiatives across the 3 Lines of Business Ops (LOBOs) and Operations COO functions.

About the role

• To drive the integration and enhancement of Generative AI (GenAI) regional rollout for Digibot 2.0 to key markets such as SG, TW
• To drive building of Guided Conversations (GCs) and foundational items (CSAT alignment etc)
• To support additional business C-work for GCs and programme-level projects (CASA offload, Tech Debt items etc)
• To support adoption initiatives and marketing campaigns for GenAI Joybot and Digibot

Responsibilities

• Implementation: Spearheading the design, development, and deployment of GenAI Chatbot and Voicebot solutions, GCs, and foundational items.
• Feature Enhancement: Collaborate with development teams to identify and implement GenAI and GC enhancements.
• Data & Performance Monitoring: Gathering data in monitoring and evaluating the performance of GenAI applications and GCs.
• Documentation: Upkeeping documentation and user guides for GenAI solutions and GCs.
• Marketing & Adoption: Collaborate with business stakeholders and marketing team on activation roadmap and fulfilment of creative assets to build engagement and commercialisation for GenAI Chatbot and Voicebot solutions.

Requirements

• Proven track record in successful E2E delivery of Artificial Intelligence projects and Change Management.
• Strong foundational understanding of Artificial Intelligence and Machine Learning concepts.
• Familiarity with large language models (LLMs) and their applications.

  We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

  Location:

  DBS Asia Hub

  Job:

  Operations

  Schedule:

  Regular

  Employee Status:

  Full time