Associate, Digital Transformation (Chatbot) Specialist, Group Ops Capability Centre (GOCC), Group Operations (WD88943)

DBS BANK LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

DBS Bank Ltd. is seeking a driven professional to lead GenAI initiatives within the Group Ops Capability Centre (GOCC) in Singapore.

You will drive design, development, and deployment of GenAI Chatbot and Voicebot solutions, along with Guided Conversations and foundational items, to regional markets. The role requires a proven E2E AI delivery track record, strong AI/ML fundamentals, and the ability to collaborate with cross-functional teams on activation, marketing assets, and commercialisation

Qualifications

• Proven track record in successful E2E delivery of Artificial Intelligence projects and Change Management.
• Strong foundational understanding of Artificial Intelligence and Machine Learning concepts.
• Familiarity with large language models (LLMs) and their applications.
• Excellent analytical and problem-solving skills.
• Ability to work effectively in a team-oriented environment.
• Strong communication and presentation skills.

Responsibilities

• Implementation: Spearheading the design, development, and deployment of GenAI Chatbot and Voicebot solutions, GCs, and foundational items.
• Feature Enhancement: Collaborate with development teams to identify and implement GenAI and GC enhancements.
• Data & Performance Monitoring: Gathering data in monitoring and evaluating the performance of GenAI applications and GCs.
• Documentation: Upkeeping documentation and user guides for GenAI solutions and GCs.
• Marketing & Adoption: Collaborate with business stakeholders and marketing team on activation roadmap and fulfilment of creative assets to build engagement and commercialisation for GenAI Chatbot and Voicebot solutions.

Skills

GenAI delivery

AI & ML concepts

LLMs familiarity

analytical thinking

teamwork

communication & presentation

Job description

Business Function

Group Operations enables and empowers the bank with efficient, nimble and resilient processes through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Group Ops Capability Centre (GOCC) was formed to accelerate innovation via development and deployment of AI capabilities and COE setups, and at the same time to ensure resiliency and standardization. The function also holds the mandate to oversee digital transformation initiatives across the 3 Lines of Business Ops (LOBOs) and Operations COO functions.

About the role

• To drive the integration and enhancement of Generative AI (GenAI) regional rollout for Digibot 2.0 to key markets such as SG, TW




• To drive building of Guided Conversations (GCs) and foundational items (CSAT alignment etc)




• To support additional business C-work for GCs and programme-level projects (CASA offload, Tech Debt items etc)




• To support adoption initiatives and marketing campaigns for GenAI Joybot and Digibot

Responsibilities

• Implementation: Spearheading the design, development, and deployment of GenAI Chatbot and Voicebot solutions, GCs, and foundational items.




• Feature Enhancement: Collaborate with development teams to identify and implement GenAI and GC enhancements.




• Data & Performance Monitoring: Gathering data in monitoring and evaluating the performance of GenAI applications and GCs.




• Documentation: Upkeeping documentation and user guides for GenAI solutions and GCs.




• Marketing & Adoption: Collaborate with business stakeholders and marketing team on activation roadmap and fulfilment of creative assets to build engagement and commercialisation for GenAI Chatbot and Voicebot solutions.

Requirements

• Proven track record in successful E2E delivery of Artificial Intelligence projects and Change Management.




• Strong foundational understanding of Artificial Intelligence and Machine Learning concepts.




• Familiarity with large language models (LLMs) and their applications.




• Excellent analytical and problem-solving skills.




• Ability to work effectively in a team-oriented environment.




• Strong communication and presentation skills.

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.