GenAI Chatbot Transformation Specialist

DBS BANK LTD.

Singapore

On-site

SGD 90,000 - 150,000

Full time

5 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Competitive benefits

Job summary

DBS Bank Ltd. is seeking a driven professional to lead GenAI initiatives within the Group Ops Capability Centre (GOCC) in Singapore.

You will drive design, development, and deployment of GenAI Chatbot and Voicebot solutions, along with Guided Conversations and foundational items, to regional markets. The role requires a proven E2E AI delivery track record, strong AI/ML fundamentals, and the ability to collaborate with cross-functional teams on activation, marketing assets, and commercialisation

Qualifications

Proven track record in successful E2E delivery of Artificial Intelligence projects and Change Management.
Strong foundational understanding of Artificial Intelligence and Machine Learning concepts.
Familiarity with large language models (LLMs) and their applications.
Excellent analytical and problem-solving skills.
Ability to work effectively in a team-oriented environment.
Strong communication and presentation skills.

Responsibilities

Implementation: Spearheading the design, development, and deployment of GenAI Chatbot and Voicebot solutions, GCs, and foundational items.
Feature Enhancement: Collaborate with development teams to identify and implement GenAI and GC enhancements.
Data & Performance Monitoring: Gathering data in monitoring and evaluating the performance of GenAI applications and GCs.
Documentation: Upkeeping documentation and user guides for GenAI solutions and GCs.
Marketing & Adoption: Collaborate with business stakeholders and marketing team on activation roadmap and fulfilment of creative assets to build engagement and commercialisation for GenAI Chatbot and Voicebot solutions.