GenAI CloudOps Engineer: AWS Infra & 24x7 On-Call

CLOUDSINE PTE. LTD.; Singapore; On-site; SGD 42,000 - 63,000; Full time

Job summary

Cloudsine, a Singapore-based Web and GenAI security company, is hiring a Cloud Operations Engineer to own our AWS infrastructure and provide frontline customer support.

As a fresh graduate, you will monitor compute, storage, and networking, triage tickets, diagnose issues, and collaborate with senior engineers to automate tasks using AI tools like Claude and Cursor. On-call rotations and on-site work in Singapore are required.

Qualifications

• Bachelor's degree in IT/CS from a recognised university.
• Foundational knowledge of AWS services, networking, SSL/TLS, CDNs, containers, and Linux.
• Strong written English to communicate findings to customers.

Responsibilities

• Monitor and maintain AWS infrastructure to deliver a reliable, secure customer experience.
• Own incoming infrastructure and customer support tickets end to end: triage against the severity matrix, respond within SLA, investigate, resolve or elevate, and close the loop with the customer.
• Troubleshoot infrastructure and product issues, diagnose underlying causes across multiple products and cloud environments, and communicate findings to the relevant technical team.
• Assist with AWS and product administration, including provisioning, access management, onboarding, offboarding, and general account administration.
• Participate in a 24x7 on-call rotation, including onsite response to selected large customers.
• Use modern AI tooling to write scripts, automate infrastructure tasks, and diagnose issues faster.
• Get hands-on exposure to day-to-day security operations, helping keep our AWS infrastructure locked down.
• Maintain and improve internal support documentation (runbooks, FAQs) as new cases are resolved.
• Work with the engineering team on recurring issues that need product-level fixes, providing reproduction steps and context.
• Support customer onboarding activities.
• Identify process gaps across DevOps and Customer Support and build automation to reduce manual effort.

Skills

Communication skills

Python scripting

Bash scripting

SQL basics

Linux proficiency

Education

Bachelor's Degree in Information Technology or Computer Science

Tools

AWS (EC2, S3, IAM, VPC)

Containers

Linux

Job description

Cloudsine, a Singapore-based Web and GenAI security company, is hiring a Cloud Operations Engineer to own our AWS infrastructure and provide frontline customer support.

As a fresh graduate, you will monitor compute, storage, and networking, triage tickets, diagnose issues, and collaborate with senior engineers to automate tasks using AI tools like Claude and Cursor. On-call rotations and on-site work in Singapore are required.