Cloud Operations Engineer

CLOUDSINE PTE. LTD.; Singapore; On-site; SGD 42,000 - 63,000; Full time

Job summary

Cloudsine, a Singapore-based Web and GenAI security company, is hiring a Cloud Operations Engineer to own our AWS infrastructure and provide frontline customer support.

As a fresh graduate, you will monitor compute, storage, and networking, triage tickets, diagnose issues, and collaborate with senior engineers to automate tasks using AI tools like Claude and Cursor. On-call rotations and on-site work in Singapore are required.

Qualifications

• Bachelor's degree in IT/CS from a recognised university.
• Foundational knowledge of AWS services, networking, SSL/TLS, CDNs, containers, and Linux.
• Strong written English to communicate findings to customers.

Responsibilities

• Monitor and maintain AWS infrastructure to deliver a reliable, secure customer experience.
• Own incoming infrastructure and customer support tickets end to end: triage against the severity matrix, respond within SLA, investigate, resolve or elevate, and close the loop with the customer.
• Troubleshoot infrastructure and product issues, diagnose underlying causes across multiple products and cloud environments, and communicate findings to the relevant technical team.
• Assist with AWS and product administration, including provisioning, access management, onboarding, offboarding, and general account administration.
• Participate in a 24x7 on-call rotation, including onsite response to selected large customers.
• Use modern AI tooling to write scripts, automate infrastructure tasks, and diagnose issues faster.
• Get hands-on exposure to day-to-day security operations, helping keep our AWS infrastructure locked down.
• Maintain and improve internal support documentation (runbooks, FAQs) as new cases are resolved.
• Work with the engineering team on recurring issues that need product-level fixes, providing reproduction steps and context.
• Support customer onboarding activities.
• Identify process gaps across DevOps and Customer Support and build automation to reduce manual effort.

Skills

Communication skills

Python scripting

Bash scripting

SQL basics

Linux proficiency

Education

Bachelor's Degree in Information Technology or Computer Science

Tools

AWS (EC2, S3, IAM, VPC)

Containers

Linux

Job description

Cloudsine (https://www.cloudsine.tech) is an up and coming Web and GenAI security technology company headquartered in Singapore. Our flagship software, WebOrion® (https://www.weborion.io), is already trusted and used by large enterprise customers such asBanks, Government, Telcos, and Large Forbes Global 2000 companies spread across Asia including Australia, Indonesia, India, Philippines, Hong Kong and Singapore.

Now, we're takingon the next frontier: building a GenAI Security Suite to defend against AI attacks such as Prompt Injection, Data Poisoning, etc from OWASP Top10 forLLM. We're looking for a curious, hands-on Cloud Operations Engineer (aka DevOps Support Engineer) to own the front line of our AWS infrastructure and customer support — working daily with modern AI tools like Claude and Cursor, and learning directly from senior engineers and cybersecurity experts. If you're a fresh graduate who loves solving problems and wants a genuine foothold into cloud engineering and cybersecurity, this is your chance to shine!

What you will be working on:

• Monitor and maintain our AWS infrastructure(compute, storage, networking) to deliver a reliable, secure customer experience
• Own incoming infrastructure and customer support tickets end to end: triage against the severity matrix, respond within SLA,investigate, resolve or elevate, and close the loop with the customer
• Troubleshoot infrastructure and product issues,diagnose underlying causes across multiple products and cloud environments, and communicate findings to the relevant technical team
• Assist with AWS and product administration,including provisioning, access management, onboarding, offboarding, and general account administration
• Participate in a 24x7 on-call rotation,including onsite response to selected large customers
• Use modern AI tooling such as Claude and Cursor daily to write scripts, automate infrastructure tasks, and diagnose issues faster
• Get hands‑on exposure to day‑to‑day security operations, helping keep our AWS infrastructure locked down, with direct training from senior engineers and cybersecurity experts
• Maintain and improve internal supportdocumentation (runbooks, FAQs) as new cases are resolved
• Work with the engineering team on recurringissues that need product-level fixes, providing well-documented reproductionsteps and customer impact context
• Support customer onboarding activities
• Identify processgaps across DevOps and Customer Support and build features and automation toreduce manual effort and response time.

What we are looking for:

• Fresh graduate with aBachelor's Degree in Information Technology, Computer Science, or a similarfield from a recognised university
• Basic knowledge of AWS (EC2, S3, IAM, VPC, orsimilar), computer networking, SSL/TLS, CDNs, software development, containers,and Linux
• Able to communicate technical findings clearlyand professionally in written English to customers of varying technical depth,including sensitive government and enterprise accounts
• Comfortable participating in a 24x7 on-callrotation, including responding to infrastructure alerts outside regular workinghours
• Hands‑on AWS project experience (schoolprojects, internships, or personal labs), or an AWS CloudPractitioner/Associate certification, is a plus
• Scripting experience in Python or Bash, andbasic SQL knowledge, are a plus
• Prior experience (internship, attachment, or project work) in a DevOps, cloud infrastructure, technical support, SOC, NOC,or MSSP environment is a plus
• Personal experience using AI coding tools(Claude Code, Cursor, Copilot, etc.), even informally for school projects, is aplus
• Only Singapore citizens and PRs need apply
• Based in Singapore