Full Time Customer Service Officer (Bukit Timah Shopping Centre)

THE ALTERNATIVE STORY LEARNING CENTRE PTE. LTD.; Singapore; On-site; SGD 25,000 - 33,000; Full time

Benefits offered by this job

Attractive compensation and benefits

Beauty World Centre location

1-year commitment

Job summary

The Alternative Story Learning Centre Pte. Ltd. is seeking a Full-Time Frontline Executive to engage customers and provide administrative support to customers and teachers.

You will be the backbone of our centre operations, bringing organisation, a friendly smile and proactive problem-solving to the team. Based at Beauty World Centre (Bukit Timah) with a 1-year commitment, the role offers opportunities to progress to a supervisory level for team members who show drive and reliability.

Qualifications

• Customer-oriented and good communication skills.
• Meticulous and organised.
• Proactive and self-motivated.
• Able to work under pressure and manage time constraints.
• Able to handle centre capacity of 100-200 students per day with a team of customer service officers.
• Sharp and alert to customers' needs.
• Driven to progress and produce excellent work.
• Collaborative and willing to go the extra mile.
• Holder of at least GCE O‑Level qualifications or equivalent.

Responsibilities

• Engage customers and provide administrative support to customers and teachers.
• Be the backbone of centre operations with attention to detail and service orientation.
• Opportunity for progression to supervisory role for capable team members.
• Contribute to a positive customer experience and smooth day-to-day operations.

Skills

Customer oriented

Organised

Meticulous

Proactive

Self-motivated

Work under pressure

Time management

Capacity planning

Team coordination

Attention to customer needs

Results oriented

Quality focus

Collaborative

Above and beyond

O-Level or equivalent

Education

GCE O-Level or equivalent

Job description

Love interacting with people? Enjoy being organised and finding solutions with a smile? You could be one of us!

As a Full-Time Frontline Executive, you will have the opportunity to be an ambassador of The Alternative Story (T.A.S.). You will be in charge of engaging customers and providing administrative support to our customers and teachers. You will be the backbone of our centre operations where your traits of being detailed and service-oriented will enable you to excel in what you do.

You will work with vibrant people who value excellence and teamwork as much as you do. Here, your hard work will pay off and you will be given room to grow your skills and progress your career. Opportunities to progress to a supervisory role will be open to team members who are keen.

At the end of each day, you will feel fulfilled knowing that you have brought joy to our customers and helped to ensure the success of our day-to-day operations.

Required Qualifications

• Customer-oriented and communicative
• Meticulous and organised
• Proactive and self-motivated
• Able to work under pressure and time constraints
• Able to manage centre capacity of 100-200 students per day (total capacity of around 300), with a team of customer service officers
• Sharp and alert to customers' needs
• Driven to make progress and produce excellent work
• Collaborative and willing to go the extra mile
• Holding at least GCE O-Level qualifications or equivalent

Preferred Qualifications

• At least 1 year of experience in customer service and administration (not a requirement but a plus)

Other Details of the Role

• Attractive compensation and benefits package
• Work Schedule
  Mon: Off
  Tue: 11am - 7.45pm
  Wed: 11am - 7.45pm
  Thu: 11am - 7.45pm
  Fri: 11am - 7.45pm
  Sat: 10am - 6.15pm*
  Sun: Off*
• Work location will be atBeauty World Centre (Bukit Timah)
• Commitment period of1 year

*to be determined based on needs of the centre

About The Alternative Story

We are an English and Creative Writing Tuition Centre for Primary School children. Since 2008, our passion has been to make learning come alive in our classrooms. We seek to inspire in our students a proficiency and appreciation for the English language that sets them up for success in academics and in life.

We have grown from a small shophouse operation to our current employee strength of over 60 teachers and support staff. We are actively looking for like-minded individuals to join our team.

To find out more, you may visit our website at www.thealternativestory.com.