Fulfillment Operations Specialist

Sembcor; Singapore; Sur place; SGD 28 000 - 32 000; Plein temps

Résumé du poste

Sembcor is seeking a detail-oriented Fulfilment Team Executive to support end-to-end order fulfilment for customer, bullion and corporate sales orders at Singapore Mint, Singapore. You will ensure accurate processing, documentation and timely deliveries or collections.

You will collaborate with Customer Experience, Sales, Finance, Logistics and Production to coordinate stages of the fulfilment process and provide a smooth experience from confirmation to delivery or collection.

Qualifications

• Experience in order fulfilment, sales administration, or logistics is advantageous.
• Strong attention to detail handling orders, payments and documents.
• Excellent organizational and time-management abilities.
• Proficient with Microsoft Excel and admin/order systems.
• Effective written and verbal communication; cross-department coordination.

Responsabilités

• Process and manage online and mail orders accurately within timelines.
• Review orders and follow up on outstanding or incomplete orders.
• Coordinate with internal teams to resolve fulfilment issues promptly.
• Maintain up-to-date order records in internal systems and tracking files.
• Monitor order progress and follow up to ensure timely completion.
• Coordinate with Logistics on picking, packing and shipment.
• Prepare internal documentation and update SOFs for tagging and packing.
• Trigger customer notifications when orders are ready for collection.

Connaissances

Order fulfilment

Sales administration

Logistics

E-commerce operations

Customer operations

Attention to detail

Organisational skills

Time management

Microsoft Excel

Communication skills

Cross-functional coordination

Proactive

Fast-paced environment

Outils

Admin/order systems

Description du poste

Sembcor is seeking a detail-oriented Fulfilment Team Executive to support end-to-end order fulfilment for customer, bullion and corporate sales orders at Singapore Mint, Singapore. You will ensure accurate processing, documentation and timely deliveries or collections.

You will collaborate with Customer Experience, Sales, Finance, Logistics and Production to coordinate stages of the fulfilment process and provide a smooth experience from confirmation to delivery or collection.