Temporary Supervisor, Visitor Management & Screening (4 months contract)

NHG Health; Singapore; On-site; SGD 47,000 - 60,000; Part time

Job summary

NHG Health in Singapore is seeking a Temporary Supervisor for Visitor Management & Screening to oversee daily operations at Visitor Registration Centres and lead frontline teams on a 4-month contract.

The role focuses on delivering safe, courteous visitor experiences, enforcing MOH guidelines, coordinating with wards, Security, Facilities IT, and ensuring service standards. You will coach staff and drive continuous improvement in a fast-paced environment.

Qualifications

• At least 3 years of relevant work experience.
• Supervisory, customer service, healthcare operations, or people management experience preferred.
• Strong communication and interpersonal skills with staff, patients, and visitors.
• Proficient in computer systems and operational IT applications.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Supervise outsourced CSOs to ensure MOH guidelines and VMS procedures.
• Oversee daily operations across Visitor Registration Centres.
• Provide on-site coaching and issue resolution for frontline staff.
• Coordinate with wards, Security, Facilities Management, IT Support, and other stakeholders.
• Manage service recovery and address escalated feedback.
• Maintain inventory and readiness of supplies and equipment.
• Troubleshoot visitor management systems and coordinate with IT/vendors.
• Identify opportunities for process improvements.
• Support departmental initiatives and projects.
• Participate in emergency planning and SOP/SWI reviews.

Skills

Supervisory experience

Customer service

Healthcare operations

People management

Communication skills

IT proficiency

Tools

VMS software

IT systems

Job description

Select how often (in days) to receive an alert: Create Alert

Temporary Supervisor, Visitor Management & Screening (4 months contract)

Family Group: Ancillary

The Visitor Management Services (VMS) Supervisor plays a key role in ensuring the smooth and effective delivery of hospital visitor management operations. Reporting to the Senior Manager, VMS, you will oversee daily operations at Visitor Registration Centres (VRCs), supervise outsourced Customer Service Officers (CSOs), and work closely with stakeholders to provide a safe and positive experience for patients, visitors, and staff.

Key Responsibilities

• Supervise and support outsourced CSOs to ensure compliance with MOH guidelines, hospital policies, and VMS procedures.
• Oversee daily operations across Visitor Registration Centres and ensure service standards are consistently maintained.
• Provide on-site guidance, coaching, and issue resolution support to frontline staff.
• Coordinate with wards, Security, Facilities Management, IT Support, and other stakeholders to ensure smooth operations.
• Manage service recovery and respond promptly to operational issues and escalated feedback.
• Maintain inventory and ensure operational readiness of supplies and equipment.
• Conduct basic troubleshooting of visitor management systems and coordinate with vendors and IT teams when required.
• Identify opportunities for process improvements and support departmental initiatives and projects.
• Participate in emergency planning, preparedness exercises, and operational activations when required.
• Participate in the review and update of Standard Operating Procedures (SOP) and Standard Work Instructions (SWI) to ensure documents are current.

Requirements

• At least 3 years of relevant work experience.
• Supervisory, customer service, healthcare operations, or people management experience will be an advantage.
• Strong communication and interpersonal skills with the ability to engage effectively with staff, patients, and visitors.
• Customer-focused, with good problem-solving and conflict-resolution skills.
• Proficient in the use of computer systems and operational IT applications.
• Able to work independently in a fast-paced operational environment.

What We're Looking For:

We are seeking a proactive, hands-on supervisor who enjoys working on the ground, leading frontline teams, and driving operational excellence. The ideal candidate is service-oriented, adaptable, and committed to delivering a safe and seamless visitor experience while supporting continuous improvement across the organisation.