Frontline Service Excellence Specialist

BGC GROUP PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

BGC Group Pte Ltd (Outsourcing) is seeking an Executive, Service Excellence to support frontline service operations in a structured public-service environment.

You will assist members of the public at service hubs by providing accurate information on processes, handling applications and ensuring submitted documents are properly completed and filed, while contributing to service-improvement initiatives and maintaining a professional service attitude.

Qualifications

• Experience in customer service, hospitality, front-desk or other people-facing roles is an advantage.
• Good spoken and written communication skills.
• Pleasant service attitude and passion for serving others.
• Able to remain calm and handle difficult situations professionally.
• Good attention to detail and time-management skills.

Responsibilities

• Handle frontline counter enquiries.
• Provide clear and accurate information on relevant processes and procedures.
• Receive applications for official records and appeals.
• Check that submitted documents are complete and properly filed.
• Assist with service-improvement initiatives.
• Suggest ways to enhance service quality and customer experience.
• Manage multiple tasks while maintaining accuracy and professionalism.

Skills

Customer service

Multitasking

Attention to detail

Communication

Teamwork

Tools

Microsoft Word

Microsoft Excel

PowerPoint

CRM

Job description

BGC Group Pte Ltd (Outsourcing) is seeking an Executive, Service Excellence to support frontline service operations in a structured public-service environment.

You will assist members of the public at service hubs by providing accurate information on processes, handling applications and ensuring submitted documents are properly completed and filed, while contributing to service-improvement initiatives and maintaining a professional service attitude.