Assistant Manager, Jaan

Swissôtel Hotels & Resorts; Singapore; On-site; SGD 55,800 - 89,280; Full time

Job summary

Swissôtel The Stamford is seeking an Assistant Outlet Manager for JAAN by Kirk Westaway to lead the dining room team and deliver Michelin-starred guest experiences in a luxury setting.

Responsibilities include managing daily restaurant operations, collaborating with culinary and sommelier teams, and coaching staff to maintain exceptional service and financial performance.

Qualifications

• Diploma or Degree in Hospitality Management is required.
• Minimum 2 years of leadership experience in a fine dining, luxury restaurant, or upscale hotel environment.
• Experience within a Michelin‑starred, award‑winning, or luxury hospitality setting is highly preferred.
• Strong leadership, coaching and team development capabilities.
• Excellent communication and interpersonal skills with the ability to engage guests and colleagues at all levels.

Responsibilities

• Lead the dining room team in delivering personalized, intuitive and memorable guest experiences aligned with Michelin‑star and luxury hospitality standards.
• Drive service excellence through attention to detail, anticipation of guest needs and effective service recovery.
• Maintain compliance with LQA standards, Accor luxury service culture and restaurant service rituals.
• Build strong relationships with returning guests, VIPs and loyalty members.

Skills

Leadership

Communication

Coaching

Team development

Problem solving

Organizational skills

Guest engagement

Financial awareness

Education

Diploma or Degree in Hospitality Management

Tools

Microsoft Office

Job description

Hotel Overview

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin‑starred fine dining restaurant JAAN by Kirk Westaway, cutting‑edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

Company Description

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Job Description

Assistant Outlet Manager – JAAN by Kirk Westaway

Key Responsibilities

• Lead the dining room team in delivering personalized, intuitive and memorable guest experiences aligned with Michelin‑star and luxury hospitality standards.
• Drive service excellence through attention to detail, anticipation of guest needs and effective service recovery.
• Maintain compliance with LQA standards, Accor luxury service culture and restaurant service rituals.
• Build strong relationships with returning guests, VIPs and loyalty members.

• Manage daily restaurant operations, reservations, service flow, staffing deployment and outlet readiness.
• Collaborate closely with the Culinary and Sommelier teams to ensure seamless execution of the guest journey.
• Uphold the highest standards of presentation, cleanliness, food safety and operational excellence.
• Conduct daily briefings, coaching sessions and ongoing service training.

• Monitor labour productivity, operating costs and revenue performance to achieve financial targets.
• Support menu engineering, upselling initiatives and guest engagement strategies to maximize profitability.
• Analyse guest feedback and operational metrics to identify opportunities for continuous improvement.

• Coach, mentor and develop service professionals to deliver consistent world‑class hospitality.
• Foster a culture of accountability, teamwork and continuous learning.
• Support recruitment, talent development and succession planning within the outlet.

• Work closely with internal departments to ensure seamless operations and exceptional guest experiences.
• Champion workplace safety, compliance and luxury service standards.
• Act as a role model and ambassador for JAAN, Fairmont Singapore and Swissôtel The Stamford.

Qualifications

• Diploma or Degree in Hospitality Management or a related field.
• Minimum 2 years of leadership experience in a fine dining, luxury restaurant, or upscale hotel environment.
• Experience within a Michelin‑starred, award‑winning, or luxury hospitality setting is highly preferred.
• Passion for delivering exceptional guest experiences and luxury service standards.
• Strong leadership, coaching and team development capabilities.
• Excellent communication and interpersonal skills with the ability to engage guests and colleagues at all levels.
• Highly organized, detail‑oriented and able to thrive in a fast‑paced environment.
• Strong problem‑solving, decision‑making and conflict resolution skills.
• Commercially aware with an understanding of operational and financial performance.
• Proficient in Microsoft Office applications.
• Self‑motivated, adaptable and committed to continuous learning and professional growth.

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.