Luxury Front Office Supervisor

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

Fairmont Singapore and Swissôtel The Stamford seeks a Front Office Supervisor to lead daily operations at our landmark city centre properties in Singapore. You will guide front desk colleagues, assist guests with check-in and checkout, and ensure guest relations and service standards are consistently delivered.

The role requires at least 2 years in a luxury hotel, knowledge of Opera System, supervisory abilities, teamwork across diverse nationalities, and flexibility for extended hours.

Qualifications

• Minimum 2 years of Luxury Hotel Experience.
• Knowledge of Opera System and related subsystems.
• Basic Supervisory Skills, planning, decision making, training and development.
• Able to work in a team with diverse nationalities and flexible with extended hours.

Responsibilities

• Assist guests with check-in and checkout and other cashiering duties.
• Ensure guest relation services, behaviours and technical standards align with hotel standards and strategic plan.
• Provide coaching to employees and maintain management presence.
• Register guests on arrival and issue room keys per standards.
• Assist guests throughout their stay and handle feedback; offer direction and recommendations.
• Maximize room revenue by up-selling to higher rate categories.
• Oversee smooth daily operation of the Front Desk and ensure service excellence.
• Ensure PCI compliance and Cash Float SOP adherence.

Skills

Luxury hotel experience

Supervisory skills

Teamwork

Attention to detail

Tools

Opera PMS

Job description

Fairmont Singapore and Swissôtel The Stamford seeks a Front Office Supervisor to lead daily operations at our landmark city centre properties in Singapore. You will guide front desk colleagues, assist guests with check-in and checkout, and ensure guest relations and service standards are consistently delivered.

The role requires at least 2 years in a luxury hotel, knowledge of Opera System, supervisory abilities, teamwork across diverse nationalities, and flexibility for extended hours.