Front Office SRE & Production Support Engineer

Allegis Group Singapore Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Allegis Group Singapore Pte Ltd is seeking a hands-on Production Support professional to join a growing technology team supporting critical front-office business applications.

This role blends production support with Site Reliability Engineering (SRE) practices in a modern cloud-based environment, collaborating with business users and technology teams to ensure smooth operation and high availability.

Qualifications

• 5+ years in Production Support, Application Support, or SRE.
• Strong incident and problem management capabilities.
• Experience with Linux/Unix, Bash, and database queries.
• Familiarity with Kubernetes-based applications and cloud platforms (AWS/Azure).
• Experience with scheduling tools like Control-M or Autosys.
• Excellent communication and stakeholder management skills.

Responsibilities

• Provide production support for critical business applications with high availability.
• Investigate incidents and perform detailed root cause analysis.
• Monitor applications and infrastructure; proactively address issues.
• Troubleshoot across cloud, Kubernetes, Linux, databases, and app layers.
• Support batch scheduling platforms such as Control-M or Autosys.
• Communicate incident updates to business users and manage expectations.
• Drive automation to reduce repetitive tasks and improve processes.
• Partner with tech teams to improve reliability and operational efficiency.
• Participate in on-call and weekend rotation as required.
• Contribute to SRE initiatives including monitoring and observability.

Tools

Kubernetes

Linux

Bash/Shell

SQL

Control-M/Autosys

Datadog

Terraform

Job description

Allegis Group Singapore Pte Ltd is seeking a hands-on Production Support professional to join a growing technology team supporting critical front-office business applications.

This role blends production support with Site Reliability Engineering (SRE) practices in a modern cloud-based environment, collaborating with business users and technology teams to ensure smooth operation and high availability.