Front Office Officer

YOUNG WOMEN'S CHRISTIAN ASSOCIATION OF SINGAPORE; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

YWCA Singapore invites you to join the Fort Canning Front Office team to deliver outstanding guest service in a tranquil hotel setting, handling reservations, guest relations, billing, and general office duties to ensure a smooth and welcoming experience.

The role requires a customer-oriented communicator with hospitality knowledge, shift flexibility, and the ability to work well within a small team to uphold service standards.

Qualifications

• Minimum O Level or Higher NITEC in Hospitality Operations preferred.
• Minimum 1 year of front desk experience preferred.
• Ability to work shifts and collaborate effectively as a team player.

Responsibilities

• Greet and attend to guests to deliver high-quality service.

Skills

Customer service

Communication

Team collaboration

Education

O Level or Higher/NITEC in Hospitality Operations

Job description

Company Overview

Founded in 1875, the Young Women’s Christian Association (YWCA) of Singapore empowers women from low-income families through holistic programmes. YWCA Fort Canning, its hospitality arm, supports social initiatives like Empowering Mums and Meals-on-Wheels with all net proceeds.

Job Summary

Join YWCA Fort Canning’s Front Office team to deliver exceptional guest service in a serene hotel environment, handling reservations, guest relations, billing, and general office duties to ensure a smooth and welcoming experience.

Responsibilities

• Greet and attend to guests promptly to deliver a welcoming and high-quality customer service experience


• Manage all reservation channels to accurately record and confirm room bookings


• Distribute room keys efficiently to guests assigned to their rooms


• Maintain detailed knowledge of room categories, locations, capacities, and furnishings to assist guests effectively


• Resolve guest complaints and issues quickly to maintain guest satisfaction and service standards


• Process accounts and billing accurately and efficiently to ensure correct guest charges


• Perform general office duties including managing correspondence, emails, filing, and operating the switchboard


• Handle all incoming and outgoing mail, faxes, and messages for guests promptly


• Report unusual occurrences to the Supervisor on duty for timely resolution


• Carry out additional duties as assigned by the Supervisor to support Front Office operations

Preferred competencies and qualifications

• Minimum O Level or Higher NITEC in Hospitality Operations preferred


• Minimum 1 year of experience preferably in front desk service


• Ability to work shifts and collaborate effectively as a team player


• Good verbal and written communication skills to interact clearly with guests and colleagues


• Strong customer service skills to enhance guest experience