Guest Relations Executive

Four Points by Sheraton Singapore, Riverview; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Four Points by Sheraton Singapore, Riverview in Singapore is seeking a Front Office team member to assist in directing and supervising Front Office operations. You will respond to guest queries, feedback, and compliments, ensuring prompt, professional service across all shifts.

The role involves assigning rooms based on guest preferences when the Room Controller is unavailable, while adhering to safety policies and procedures. A proactive team player with strong communication skills is essential.

Qualifications

• Possess at least Professional Certificate/Nitec in Hospitality/Tourism/Hotel Management or equivalent
• At least 1 year of working experience in the related field
• Required Skills: Opera System, HotSOS System, Microsoft Office
• A team player with an eye for detail
• Good customer service & communication skills

Responsibilities

• Assist the Senior/Duty Managers in directing and supervising the activities of the Front Office department.
• Attend to all guests' queries, improvement feedback and compliments, and attend to guests' needs promptly and professionally.
• Assign rooms for all arriving guests after checking the guest preferences in the absence of Room Controller.
• Adhere to occupational, health and safety legislation, policies and procedures.
• Perform other duties as assigned by the Management.

Skills

Team player

Attention to detail

Customer service

Communication skills

Education

Professional Certificate/Nitec in Hospitality/Tourism/Hotel Management or equivalent

Tools

Opera System

HotSOS System

Microsoft Office

Job description

• Assist the Senior/Duty Managers in directing and supervising the activities of the Front Office department.
• Attend to all guests' queries, improvement feedback and compliments, and attend to guests' needs promptly and professionally.
• Assign rooms for all arriving guests after checking the guest preferences in the absence of Room Controller.
• Adhere to occupational, health and safety legislation, policies and procedures.
• Perform other duties as assigned by the Management.

Job Requirement:

• Possess at least Professional Certificate/Nitec in Hospitality/Tourism/Hotel Management or equivalent
• At least 1 year of working experience in the related field
• Required Skills: Opera System, HotSOS System, Microsoft Office
• A team player with an eye for detail
• Good customer service & communication skills