Front Office Manager

H WORLD HOLDINGS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Singapore seeks a Front Office Manager to ensure efficient operations and maximize customer satisfaction. The ideal candidate will manage guest interactions, resolve complaints, and oversee training for Front Office associates. The role requires a hands-on approach to maintaining high levels of guest expectations and managing department budgets effectively.

Responsibilities

• Responsible for greeting and fond farewell for VIP and special attention guests.
• Resolve guest complaints in a timely manner.
• Interact with guests ensuring front desk duties are handled.
• Handle guest security and create emergency procedures.
• Ensure Front Office associates have updated job descriptions.
• Coordinate training for Front Office associates.
• Produce department budgets and ensure they are achieved.

Job description

Summary

• Ensures that all areas under Front Office are running efficiently and in accordance with the property's policies and procedures and that customer satisfaction is maximized at all times.
• Maximizes profitability in Rooms through promoting sales, controlling costs and optimizing resources.
• Assists in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
• To be highly visible throughout the operation in guest contact areas.
• Checks the accuracy and transmission of reports and cooperates with Sales and Marketing in planning forecasts.

Duties & Responsibilities

• Responsible for greeting and fond farewell for VIP and special attention guests.
• Resolve guest complains in a timely manner and respond on time to any complaints.
• Participate in interacting with guests and ensuring that shift duties are handled by front desk Employees.
• Handling of guest security and creating functional emergency procedures.
• Ensures that all associates under Front Office department have updated job descriptions, appraisals and are given clear development opportunity guidelines.
• In coordination with the Human Resources Department, ensures that Front Office associates undergo adequate training and that it is carried out in their day-to-day activities.
• Produces all department budgets and develops strategies to ensure they are achieved.