Front Office Intern: Guest Experience & Operations

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 13,000 - 20,000; Full time

Job summary

Marina Bay Sands in Singapore offers a Front Office internship for full-time matriculated students. You will assist with check-in/registration, prepare workstations, greet guests, and support cross-department requests. Training provided; strong English skills preferred.

You will work rotating shifts including weekends and public holidays, gaining exposure to luxury hospitality operations and the OneMBS culture while delivering excellent guest experiences.

Qualifications

• Applicant must be a full-time matriculated student.
• Internship should contribute to school graduation requirements.
• No experience required as training will be provided.
• Proficient in Microsoft Office; familiarity with Property Management System is a plus.
• English communication skills strong; extra language ability is an advantage.

Responsibilities

• Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
• Handle room registration for arriving and departure guests in accordance with the Service Quality Review standards.
• Adapt to changes and ensure adherence to organizational operating procedures and service standards.
• Handle guests’ requests and redirect to appropriate department if outside scope.
• Respond to guest challenges and feedback and elevate to higher management if necessary.
• Be conversant with manual operations during downtime of property management system.
• Promote MBS guest rooms and F&B offerings and assist with bookings when required.
• Maintain liaison with other departments for seamless guest experiences.
• Demonstrate excellent customer service to guests and fellow employees.
• Collect and update guest information to ensure accurate guest profile/history.
• Follow Marina Bay Sands Workplace Safety and Health policies.

Skills

Customer service

Attention to detail

Team player

Can-do attitude

Organized

Education

Matriculated student

Graduation-requirement internship

Tools

Microsoft Office

Property Management System

Job description

Marina Bay Sands in Singapore offers a Front Office internship for full-time matriculated students. You will assist with check-in/registration, prepare workstations, greet guests, and support cross-department requests. Training provided; strong English skills preferred.

You will work rotating shifts including weekends and public holidays, gaining exposure to luxury hospitality operations and the OneMBS culture while delivering excellent guest experiences.