Front Desk Supervisor - Guest Experience & Upsell Focus

JEN SINGAPORE TANGLIN BY SHANGRI-LA; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

JEN Singapore Tanglin by Shangri-La is seeking a Guest Service Agent who will be the first point of contact for guests, ensuring smooth front office operations and a warm, professional welcome. You will supervise service associates, upsell rooms when appropriate, and respond quickly to guest requests with attentiveness and care.

A true hotelier with strong interpersonal and communication skills will thrive in this role.

Qualifications

• Hotelier mindset with passion for guest service.
• Strong interpersonal and communication abilities.
• Experience in hospitality is preferred.

Responsibilities

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Supervise and lead all service associates in their daily activities
• Upsell rooms to meet guests' needs when appropriate
• Ensure guest requests are fulfilled in a professional and timely manner

Skills

Interpersonal skills

Communication skills

Guest service excellence

Education

Hospitality/Hotel management background

Job description

JEN Singapore Tanglin by Shangri-La is seeking a Guest Service Agent who will be the first point of contact for guests, ensuring smooth front office operations and a warm, professional welcome. You will supervise service associates, upsell rooms when appropriate, and respond quickly to guest requests with attentiveness and care.

A true hotelier with strong interpersonal and communication skills will thrive in this role.