Front Office Associate - Guest Experience & Perks

JEN Singapore Tanglin; Singapore; On-site; SGD 22,000 - 36,000; Full time

Benefits offered by this job

Career Development

Duty Meals

Complimentary Room Nights

Discounted Rates

Job summary

JEN Singapore Tanglin is seeking a Front Office Associate to join our hotel team. You will be the first point of contact for guests, delivering warm, efficient service and addressing guest needs to ensure a memorable stay.

Key duties include providing best-fit solutions to guest requests, supporting smooth check-in/check-out experiences, and contributing to overall guest satisfaction scores. You will interact with guests with a can-do attitude and thrive on problem-solving.

Qualifications

• Excellent guest service mindset and a proactive problem-solver.
• Strong interpersonal skills and ability to interact with guests.
• Flexible to work shifts, weekends and public holidays.

Responsibilities

• Provide best-fit solutions to fulfil guest needs.
• Ensure smooth, efficient guest services at all times.
• Assist in enhancing guest satisfaction scores.

Job description

JEN Singapore Tanglin is seeking a Front Office Associate to join our hotel team. You will be the first point of contact for guests, delivering warm, efficient service and addressing guest needs to ensure a memorable stay.

Key duties include providing best-fit solutions to guest requests, supporting smooth check-in/check-out experiences, and contributing to overall guest satisfaction scores. You will interact with guests with a can-do attitude and thrive on problem-solving.