Front Office & Guest Services Agent

Dorsett Changi City Singapore; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

Dorsett Changi City Singapore is seeking a Front Office Agent/Executive who loves hospitality and guest service. You will be the first face guests see, greeting them warmly, checking them in/out, and ensuring a smooth arrival experience.

Bring an energetic personality, great communication, and a can-do attitude. Prior front office experience is a plus, but a quick learner with the right vibe is welcome to apply and become part of the team.

Qualifications

• A bright, positive, and energetic personality.
• "can-do" attitude and a knack for making people feel special.
• Excellent communication skills and an eagle eye for detail.
• Previous front office hotel experience is a plus, but quick learners with the right attitude are welcome

Responsibilities

• Greet guests with a warm welcome and assist with check-in/out.
• Handle reservations, answer phones, and keep operations running smoothly.
• Address guest requests and resolve issues with a positive attitude.
• Share local knowledge and recommendations to enhance guests' stay

Job description

Ready to be a Hotel Superhero? Join Our Front Office Team!

Are you a people person with a passion for hospitality? Do you have the uncanny ability to juggle multiple tasks with a smile, solve problems before they even happen, and make every guest feel like a VIP? If so, we want you!

We're not just looking for a Front Office Agent or Executive; we're looking for a superstar to be the face of our hotel. You'll be the first friendly face our guests see and the last they remember. Your mission is to create unforgettable experiences and turn ordinary stays into extraordinary memories.

Your superpowers will include:

• Mastering the art of the warm welcome-checking guests in and out with charm and efficiency.

• Wielding the power of organization-handling reservations, answering phones, and keeping everything running smoothly.

• Embodying the spirit of a problem-solver-addressing guest requests and resolving issues with grace and a positive attitude.

• Embracing your inner tour guide-sharing your local knowledge and recommendations to help guests have the best time ever.

What we're looking for in a teammate:

• A bright, positive, and energetic personality.

• A "can-do" attitude and a knack for making people feel special.

• Excellent communication skills and an eagle eye for detail.

• Previous experience in a hotel front office is a plus, but if you're a quick learner with the right attitude, we're excited to hear from you.

If you're ready to trade your cape for a name tag and join a team that feels like family, we can't wait to meet you.