Front Office Associate

JEN by Shangri-La; Singapore; On-site; SGD 29,000 - 36,000; Full time

Benefits offered by this job

Career development

Duty meals & flexible benefits

Complimentary room nights

Discounted room and dining rates

Job summary

JEN by Shangri-La is seeking a Front Office Associate in Singapore to deliver outstanding guest experiences at our hotel. You will welcome guests, assist with check-in/check-out, and respond to inquiries with a warm, professional approach.

You will work as part of a dynamic front office team, ensuring smooth operations, resolving issues promptly, and contributing to high guest satisfaction scores while embracing shift work including weekends and public holidays.

Qualifications

• Experience in front office or guest services preferred.
• Strong communication and professional appearance.
• A positive, can-do attitude and willingness to work shifts.

Responsibilities

• Provide best-fit solutions to guest needs.
• Ensure smooth and efficient guest services at all times.
• Assist in improving guest satisfaction scores for the hotel.

Skills

Hotelier mindset

Interpersonal skills

Customer service

Problem solving

Flexibility

Job description

Front Office Associate (Hotel)

Job Highlights

• Career Development Opportunities


• Duty Meals and Flexible benefits


• Complimentary Room Nights


• Discounted Room and Dining Rates

We are looking for a Front Office Associate to join our team

As a Front Office Associate, we rely on you to:

• Provide a best-fit solution to fulfil the customer needs


• Ensure smooth efficient guest services at all times


• Assist in enhancing the guest satisfaction scores of the hotel

We Are Looking For Someone Who

• Takes pride in being a hotelier


• Enjoys interacting with people


• Has strong interpersonal skills


• Enjoys problem solving with a can-do attitude


• Enjoys taking on challenges


• Able to work on shift, weekends and public holidays

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