Assistant Front Office Manager (Hotel)

Holiday Inn Singapore Atrium; Singapore; On-site; SGD 45,000 - 78,000; Full time

Benefits offered by this job

Competitive remuneration

Health and dental insurance

Birthday off

Duty meal

Laundry benefits

Training and development

F&B discount

Employee hotel rates

Job summary

Holiday Inn Singapore Atrium invites applications for an Assistant Front Office Manager to oversee day-to-day front office operations, including night shifts, ensuring seamless service for guests and VIPs.

You will lead a team, coordinate with other departments, monitor standards, and support staff during peak periods while promoting hotel facilities and maintaining revenue controls.

Qualifications

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 3 years’ experience in front office / guest services or related discipline including supervisory experience.
• Have 1 year experience in a similar capacity in hotel environment.
• Excellent problem handling and communication skills.
• A great team player and have good leadership skills.

Responsibilities

• Assisting Front Office Manager on all pertinent matters affecting guest service and hotel operations
• Cooperates, coordinates and communicates with all stakeholders in the hotel.
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel and responds to guest needs and resolves related problems.
• Coach and support Front Office personnel and all departments at peak periods and ensure VIPs and priority club guests receive special attention.
• Promotes inter-hotel sales and in-house facilities, checks billing instructions and monitors guest credit.
• Ensures front line staff complies with FIT marketing techniques and maximize sales.
• Analyses the rate variance report to ensure rooms revenue control.

Skills

Leadership

Communication

Team player

Problem solving

Education

Hotel administration

Job description

Reporting to the Front Office Manager, the Assistant Front Office Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.

Description:

• Assisting Front Office Manager on all pertinent matters affecting guest service and hotel operations

• Cooperates, coordinates and communicates with all stakeholders in the hotel.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel and responds to guest needs and resolves related problems.

• Coach and support Front Office personnel and all departments at peak periods and ensure VIPs and priority club guests receive special attention.

• Promotes inter-hotel sales and in-house facilities, checks billing instructions and monitors guest credit.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Analyses the rate variance report to ensure rooms revenue control.

What we need from you:

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 3 years’ experience in front office / guest services or related discipline including supervisory experience.

• Have 1 year experience in a similar capacity in hotel environment.

• Excellent problem handling and communication skills.

• A great team player and have good leadership skills.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.

• Health and dental insurance.

• Birthday off / Duty meal / Laundry benefits

• Training and Development Opportunities.

• Up to 50% F&B discount at IHG Hotels selected restaurants.

• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself.