Front Office Assistant

Harilela Hospitality Pte Ltd; Singapore; On-site; SGD 22,000 - 33,000; Full time

Benefits offered by this job

Night allowance

Transportation allowance

Job summary

Harilela Hospitality Pte Ltd invites applications for a Hotel Front Office Assistant in Singapore. You will greet guests, assist with check-in and check-out, and respond to guest requests to ensure a smooth arrival and stay.

You will handle guest calls promptly, know room types and rates, and record issues following established procedures. Invoices are issued for stays and services, and you may receive night and transportation allowances as part of the package.

Qualifications

• Provide courteous and efficient service to guests.
• Handle calls promptly and professionally.
• Know hotel room types, rates, and availability.
• Own problems and report follow-up per established procedures.
• Invoice guests for their stays and services.

Responsibilities

• Greet guests in the lobby and assist with check-in/out processes.
• Coordinate amenities and respond to guest requests.
• Receive and direct calls, ensuring accuracy and courtesy.
• Maintain knowledge of room types, rates, and occupancy status.

Skills

Customer service

Communication

Guest relations

Job description

Job Description

Hotel Front Office Assistant, are responsible for providing all of a hotel’s guests with an accommodating experience by coordinating amenities and responding to customer needs. Their duties include greeting people as they enter the lobby, fielding calls from guests and helping visitors check into their rooms.

Job Requirements

• Provide courteous and efficient service and if possible to comply with each and guests’ request.
• Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Invoice and bill guests for their stay and services used

Additional Notes

Attractive salary, Night allowance & Transportation allowance provided.