Front of House Lead — Shift Operations Manager

DOUGH SUPPLY CO PTE. LTD.; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

DOUGH SUPPLY CO PTE. LTD. in Singapore is seeking a Lead Front of House Manager on duty to oversee operations, guest experience and staff on shift. You will ensure service readiness, supervise cash handling, and guide the team to deliver smooth service during peak hours.

You will conduct pre-shift briefings, manage handovers, handle guest feedback, and coach new staff, with the ability to run the outlet independently when required.

Responsibilities

• Lead Front of House operations during assigned shifts as Manager-on-Duty
• Conduct pre-shift briefings and ensure service readiness
• Supervise service execution, cashiering accuracy, and guest flow
• Handle guest feedback and service recovery independently when required
• Guide and support service crew
• Ensure adherence to grooming, punctuality, and SOP standards
• Assist in onboarding and on-the-job coaching of new staff
• Prepare shift handover notes and operational reports
• Fully capable of running the outlet independently when required
• Ensure smooth operations during peak periods and late hours

Job description

DOUGH SUPPLY CO PTE. LTD. in Singapore is seeking a Lead Front of House Manager on duty to oversee operations, guest experience and staff on shift. You will ensure service readiness, supervise cash handling, and guide the team to deliver smooth service during peak hours.

You will conduct pre-shift briefings, manage handovers, handle guest feedback, and coach new staff, with the ability to run the outlet independently when required.