Front & Back of House Operations Lead

22 SIN MING CAFE PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

22 SIN MING CAFE PTE. LTD. in Singapore is seeking an enthusiastic restaurant operations lead to oversee daily outlet activities, ensuring smooth front and back of house operations.

You will train staff, deliver outstanding customer service, handle complaints promptly, and plan workloads and schedules to achieve sales targets. This is a fast-paced cafe environment that rewards initiative and teamwork.

Strong leadership, communication and a hands-on approach are essential to success.

Qualifications

• Responsibilities focus on managing cafe operations, staff supervision, customer service.

Responsibilities

• Oversee the daily operations of the outlet for efficient operations.
• Oversee both front and back of house operations
• Assist in training of new employees as well as the continuous training of existing staff
• Provide exceptional customer service and lead staff to do the same
• Respond to customer complaints quickly and resolve them effectively
• Plan and assign daily workloads to team members.
• Plan team members’ work schedules and compile timesheet
• Report on management regarding sales results and productivity

Job description

22 SIN MING CAFE PTE. LTD. in Singapore is seeking an enthusiastic restaurant operations lead to oversee daily outlet activities, ensuring smooth front and back of house operations.

You will train staff, deliver outstanding customer service, handle complaints promptly, and plan workloads and schedules to achieve sales targets. This is a fast-paced cafe environment that rewards initiative and teamwork.

Strong leadership, communication and a hands-on approach are essential to success.