Restaurant Operations & Guest Experience Lead

DOUGH SUPPLY CO PTE. LTD.; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

DOUGH SUPPLY CO PTE. LTD. is seeking a restaurant operations supervisor to drive service excellence and oversee daily shifts. You will lead staff, monitor product quality, and manage vendors to maintain a high standard of sanitation and safety.

You will also work on cost control, promotions, and staff training to enhance our brand image and reach a broader audience. A proactive, detail‑oriented manager with strong communication skills is preferred.

Responsibilities

• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant's good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Recommend ways to reach a broader audience (e. g. discounts and social media ads)
• Train new and current employees on proper customer service practices

Job description

DOUGH SUPPLY CO PTE. LTD. is seeking a restaurant operations supervisor to drive service excellence and oversee daily shifts. You will lead staff, monitor product quality, and manage vendors to maintain a high standard of sanitation and safety.

You will also work on cost control, promotions, and staff training to enhance our brand image and reach a broader audience. A proactive, detail‑oriented manager with strong communication skills is preferred.