Front Desk & Wellness Experience Lead – Pilates Studio

FOCUS MOVEMENT PTE. LTD.; Singapore; Presencial; SGD 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary Pilates classes

CPF, annual leave and medical benefits

Descripción de la vacante

Focus Movement Pte Ltd is seeking a Front Desk & Client Experience Executive to join our Pilates and physiotherapy studios at Raffles Place and Malacca Centre. This full-time role greets clients, manages bookings, and coordinates with therapists for smooth sessions.

You’ll handle inquiries, guide clients through intro packages and help maintain a premium studio environment. We value friendly, organised individuals who can work a 5-6 day week, including some weekends and public holidays.

Formación

• 1-2 years in a customer-facing role: hospitality, fitness, clinic, retail or similar.
• Clear, confident communicator in English, in person and in writing.
• Able to work a 5-6 day week on a rotating roster, including weekends and some public holidays.

Responsabilidades

• Be the first face and first voice of Focus Movement at both studios: greet clients and check them in.
• Run MindBody bookings, waitlists, payments, packages and schedule changes (training provided).
• Handle enquiries via email, phone and WhatsApp with a warm, professional touch.
• Guide new clients through introductory packages and help them find the right class or therapist.
• Coordinate with therapists and instructors to ensure sessions start on time.
• Maintain premium studio appearance and stock amenities.
• Support Polestar instructor training courses on weekends, from registration to visitor support.
• Identify issues and communicate ideas to improve operations.

Descripción del empleo

Focus Movement Pte Ltd is seeking a Front Desk & Client Experience Executive to join our Pilates and physiotherapy studios at Raffles Place and Malacca Centre. This full-time role greets clients, manages bookings, and coordinates with therapists for smooth sessions.

You’ll handle inquiries, guide clients through intro packages and help maintain a premium studio environment. We value friendly, organised individuals who can work a 5-6 day week, including some weekends and public holidays.