Floor Supervisor

JEN by Shangri-La; Singapore; On-site; USD 23,092 - 38,488; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Floor Supervisor to enhance guest experiences at their vibrant hotel. This role involves overseeing housekeeping operations, ensuring cleanliness and quality standards, and leading a team to deliver exceptional service. With a focus on detail and a passion for hospitality, the ideal candidate will thrive in a dynamic environment, engaging with guests and solving problems with a positive attitude. Join a forward-thinking company that values personality and professionalism, and be part of a team that creates memorable stays for guests in the heart of Singapore.

Qualifications

• Must be detail-focused and guest-oriented with strong interpersonal skills.
• Relevant experience in hotel operations is preferred.

Responsibilities

• Ensure smooth daily running of the housekeeping operation.
• Supervise team performance and maintain service quality.

Skills

Interpersonal Skills

Detail-focused

Guest-oriented

Problem Solving

Education

Relevant Hotel Experience

Job description

Requisition ID 170397 - Posted - Singapore - JEN Singapore Orchardgateway by Shangri-La - Rooms - Permanent

JEN Singapore Orchardgateway by Shangri-La

JEN by Shangri-La embodies a new vision for Shangri-La hospitality. With a distinctive modern Asian identity and a global outlook, JEN's vibrant and progressive vibe mirrors the dynamism of Asia's gateway cities designed to capture the upscale travel demand of today's pace-setters who want it all and want it now.

JEN Singapore Orchardgateway is strategically located in the heart of Orchard Road. With 499 guestrooms and a 47-metre rooftop infinity pool with spectacular city views, this hotel is the most vibrant place to stay in Singapore. We're always on the hunt for great personality.

Have you got what it takes?

As a Floor Supervisor, we rely on you to:

• Ensure smooth daily running of the housekeeping operation
• Support the managers in maintaining service quality
• Supervise the team performance and process flow
• Maintain and clean guest rooms and replenish room supplies
• Maintain and clean bathrooms and replenish bathroom amenities
• Tidy and arrange guest belongings when cleaning the room
• Ensure quality assurance standards are met at all times
• Maintain and clean hotel corridors
• Report any maintenance-related issues to the Engineering Department
• Interact and assist guests professionally when needed

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys interacting with people
• Fully understands room operations
• Must be detail-focused and guest-oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can-do attitude
• Preferably has relevant experience with a hotel background

If you are the right person, what are you waiting for? Click the apply button now!