Front Desk / Reception

Yong Kang TCM Clinic; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Yong Kang TCM Clinic in Singapore seeks a welcoming receptionist to manage appointments, answer calls, and register new customers within a wellness ecosystem. You will provide high-quality service and tailor treatment suggestions to client needs.

As part of the role, you will process transactions, support product sales, and build relationships to maximize customer satisfaction and repeat business.

Qualifications

• Experience in reception service.
• On-job training provided.
• Good communication skills and willingness to learn.
• Basic computer knowledge.

Responsibilities

• Handle customer appointments, calls and register new customers.
• Process transactions on the checked out computer system.
• Provide customers with high-quality customer service and treatment suggestions.
• Establish relationships with existing and new customers to maximize sales opportunities.
• Handle customer questions and feedback.
• Provide professional consultation and customer needs assessment.
• Follow up inquiries about customers' treatment methods and purchased products.

Skills

Reception experience

Customer service

Communication

Basic computer skills

Job description

Join Yong Kang TCM, part of Refresh Group, which is backed by TPC (Tsao Pao Chee), a purpose-led business group focused on advancing the Well-being Economy through an integrated ecosystem of businesses and services.

Benefit from opportunities for professional growth, cross-market exposure and collaboration within a wider regional well-being ecosystem.

Job Description

• Handle customer appointments, calls and register new customers
• Process transactions on the checked out computer system
• Provide customers with high-quality customer service and treatment suggestions
• Establish relationships with existing and new customers to maximize sales opportunities
• Handle customer questions and feedback
• Provide professional consultation and customer needs assessment
• Follow up inquiries about customers' treatment methods and purchased products

Job Requirements

• Experienced in reception service
• On-job training provided
• Good communication skills and willing to learn
• Basic computer knowledge and skills