Outlet Manager

Yong Kang TCM Clinic; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Yong Kang TCM Clinic in Singapore seeks an experienced clinic outlet manager to lead daily operations, ensure a clean, organized environment and oversee a small sales team. You will greet customers, handle enquiries, supervise cashiers, and drive sales targets while maintaining high service standards.

Qualities include strong communication, customer-focused mindset, and the ability to design policies, allocate tasks, and motivate staff to achieve retention and performance goals in a fast-paced

Qualifications

• Experience in managing a clinic/beauty salon or similar role (1+ year).
• Knowledge of best practices for running a clinic.
• Able to handle customers' requests and complaints with grace; sales oriented.

Responsibilities

• Keep the store/clinic organized, clean, and attractive.
• Oversee the sales team and staff; delegate tasks and schedule shifts.
• Oversee inventory and purchasing of supplies as needed.
• Greet customers, answer calls, address complaints; supervise cashier during checkout.
• Achieve assigned targets and goals set by the company.
• Foster a cohesive working environment to maintain staff retention.

Skills

Staff management

Customer service

Communication

Sales focus

Job description

Join Yong Kang TCM, part of Refresh Group, which is backed by TPC (Tsao Pao Chee), a purpose-led business group focused on advancing the Well-being Economy through an integrated ecosystem of businesses and services.

Benefit from opportunities for professional growth, cross-market exposure and collaboration within a wider regional well-being ecosystem.

Job Description:

• At all times, to keep the store organized, clean, and attractive to customers.
• To oversee the store sales team and other staff members. This includes supervising employees, delegating tasks, evaluating employee performance, managing staff problems, and designing work schedules.
• Oversee the clinic's inventory by maintaining stock and purchasing new supplies as needed
• To greet incoming customers, answer phone calls, and address customer complaints. When customers are ready to check out, assistant outlet managers supervise the cashier to complete sales and collect payments.
• To achieve assigned target and goals set by company.
• Ensure cohesive and harmonious working environment at all level in order to achieve Staff Retention rate

JOB REQUIREMENTS:

• At least 1 year proven experience in managing a clinic/beauty salon or similar role
• Knowledge of the best practices for running a clinic
• Ability to handle customers' requests and complaints with graceSales oriented and customer focus
• Professionalism, independent and initiative with strong self-motivation
• Excellent communication skills
• Positive thinking and attitude
• Ability to establish effective policies and procedures, and maintain high service delivery standards