Outlet Manager

YONG KANG TCM CLINIC PTE. LTD.; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

Yong Kang TCM Clinic Pte. Ltd. in Singapore seeks a store/clinic manager to oversee daily operations, supervise staff, greet customers, handle inquiries, and ensure a clean, organized environment.

The role emphasizes achieving sales targets, maintaining stock, delivering high service standards, and fostering a cohesive team culture to retain staff and enhance customer experience.

Qualifications

• Experience managing a clinic/beauty salon or similar

Responsibilities

• Keep the store organized, clean, and attractive to customers
• Oversee the clinic's sales team and staff, supervise employees, delegate tasks, and design work schedules
• Oversee clinic inventory and purchasing of supplies
• Greet customers, answer calls, address complaints; supervise cashier during checkout
• Achieve assigned targets and goals set by the company
• Foster a cohesive, harmonious working environment to maintain staff retention

Skills

Store management

Sales leadership

Customer service

Team supervision

Communication skills

Store operations

Problem solving

Job description

Join Yong Kang TCM, part of Refresh Group, which is backed by TPC (Tsao Pao Chee), a purpose-led business group focused on advancing the Well-being Economy through an integrated ecosystem of businesses and services.

Benefit from opportunities for professional growth, cross-market exposure and collaboration within a wider regional well-being ecosystem.

Job Description:

• At all times, to keep the store organized, clean, and attractive to customers.
• To oversee the store sales team and other staff members. This includes supervising employees, delegating tasks, evaluating employee performance, managing staff problems, and designing work schedules.
• Oversee the clinic's inventory by maintaining stock and purchasing new supplies as needed
• To greet incoming customers, answer phone calls, and address customer complaints. When customers are ready to check out, assistant outlet managers supervise the cashier to complete sales and collect payments.
• To achieve assigned target and goals set by company.
• Ensure cohesive and harmonious working environment at all level in order to achieve Staff Retention rate

JOB REQUIREMENTS:

• At least 1 year proven experience in managing a clinic/beauty salon or similar role
• Knowledge of the best practices for running a clinic
• Ability to handle customers' requests and complaints with grace
• Sales oriented and customer focus
• Professionalism, independent and initiative with strong self-motivation
• Excellent communication skills
• Positive thinking and attitude
• Ability to establish effective policies and procedures, and maintain high service delivery standards