Front Desk / Reception

YONG KANG TCM CLINIC PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Yong Kang TCM Clinic Pte. Ltd. in Singapore is seeking a friendly front desk receptionist to join a growing well-being team.

You will manage patient check-ins, handle calls, book appointments and assist customers with product and treatment information. The role emphasizes high-quality service, accurate transactions, relationship-building with existing and new clients, and contributing to sales opportunities.

Qualifications

• Experience in reception/service roles.
• Willingness to learn and adapt.
• Basic computer knowledge.

Responsibilities

• Handle customer appointments, calls and register new customers
• Process transactions on the checked out computer system
• Provide customers with high-quality customer service and treatment suggestions
• Establish relationships with existing and new customers to maximize sales opportunities
• Handle customer questions and feedback
• Provide professional consultation and customer needs assessment
• Follow up inquiries about customers' treatment methods and purchased products

Skills

Reception service

Communication skills

Willingness to learn

Basic computer literacy

Job description

Join Yong Kang TCM, part of Refresh Group, which is backed by TPC (Tsao Pao Chee), a purpose-led business group focused on advancing the Well-being Economy through an integrated ecosystem of businesses and services.

Benefit from opportunities for professional growth, cross-market exposure and collaboration within a wider regional well-being ecosystem.

Job Description

• Handle customer appointments, calls and register new customers
• Process transactions on the checked out computer system
• Provide customers with high-quality customer service and treatment suggestions
• Establish relationships with existing and new customers to maximize sales opportunities
• Handle customer questions and feedback
• Provide professional consultation and customer needs assessment
• Follow up inquiries about customers' treatment methods and purchased products

Job Requirements

• Experienced in reception service
• On-job training provided
• Good communication skills and willing to learn
• Basic computer knowledge and skills