Front Desk Officer

METROPOLITAN MEDICAL GROUP PRIVATE LIMITED; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

METROPOLITAN MEDICAL GROUP PRIVATE LIMITED in Singapore is seeking a friendly Front Desk Officer to warmly welcome patients and manage the clinic experience. You will handle appointments, enquiries, basic billing, and support the patient journey while collaborating with doctors and staff.

We value proactive, organized team players with strong communication. Shift work including weekends and evenings may be required. Experience in healthcare admin is a plus.

Qualifications

• 2-3 years of experience in a receptionist, front desk, or healthcare administrative role.
• Proficiency in Microsoft Office and clinic management software.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to handle sensitive patient information with discretion.
• Willingness to support neighbouring clinics through cross-deployment when required.

Responsibilities

• Welcoming and assisting patients.
• Managing appointments and enquiries.
• Handling basic billing and administrative matters.
• Supporting a smooth patient journey.
• Working closely with our Doctors and clinic team.

Job description

Do you enjoy meeting people and making them feel welcome?

We're looking for a friendly, confident and organised Front Desk Officer to join ourteam. You'll be the first point of contact for our patients and play an important role in creating a warm and positive clinic experience.

You'll Be Responsible For

• Welcoming and assisting patients.
• Managing appointments and enquiries.
• Handling basic billing and administrative matters.
• Supporting a smooth patient journey.
• Working closely with our Doctors and clinic team.

We're Looking For Someone Who Is

• Warm, friendly and confident with people.
• Organised and attentive to detail.
• Proactive and responsible.
• A good team player.
• Customer service or front desk experience is an advantage.

If you enjoy people, take pride in great service and want to be part of a supportive team - we'd love to meet you.

Requirements

• 2-3 years of experience in a receptionist, front desk, or healthcare administrative role.
• Proficiency in Microsoft Office and clinic management software.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to handle sensitive patient information with discretion.
• Willingness to support neighbouring clinics through cross-deployment when required.
• Able to work shifts, including weekends and evenings when required.