Front Desk & Member Experience Lead

THRIVE HEALTHCARE PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Mandarin speaking bonus

First aid/CPR/AED training support

Xero bookkeeping basics

Job summary

THRIVE HEALTHCARE PTE. LTD. is seeking a friendly front desk coordinator to welcome clients, manage bookings, and help patients with insurance documents at our Singapore clinic and studio.

You will support the team by keeping diaries, sending reminders, handling payments, and assisting with memberships and packages. The role requires at least one year of front desk or client-service experience, fluent English, and comfort with booking systems. Weekend shifts and some evenings are possible.

Qualifications

• Front desk experience, ideally at a clinic, gym or studio.
• Clear, friendly English, both written and spoken.
• Sales experience with memberships, packages or treatment plans.
• Comfort with booking systems and Google Sheets.

Responsibilities

• Check people in, answer calls and enquiries, and assist with bookings.
• Manage physiotherapists' diaries, reminders, insurance and claims letters.
• Reply to new enquiries the same day and book trials, follow up after trials.
• Support members to choose the right membership or personal training package.
• Handle invoices, payments, daily reconciliation and month-end checks with the manager.
• Close up in the evening, stock the space, liaise with vendors, and perform weekly walk-rounds.
• Prepare waivers and ensure a warm welcome on day one for first visits.

Job description

THRIVE HEALTHCARE PTE. LTD. is seeking a friendly front desk coordinator to welcome clients, manage bookings, and help patients with insurance documents at our Singapore clinic and studio.

You will support the team by keeping diaries, sending reminders, handling payments, and assisting with memberships and packages. The role requires at least one year of front desk or client-service experience, fluent English, and comfort with booking systems. Weekend shifts and some evenings are possible.