Patient Experience Front Desk Specialist (Rotating Shifts)

EDGE HEALTHCARE PTE. LTD.; Singapore; On-site; SGD 27,000 - 33,000; Full time

Job summary

EDGE HEALTHCARE PTE. LTD. in Singapore is seeking a dependable front desk receptionist to welcome patients and manage day-to-day clinic operations. You will handle bookings, inquiries and registrations while maintaining a friendly, organised reception area.

The role requires strong communication, reliability and the ability to work both independently and as part of a team. Rotating weekday and alternate Saturday shifts are included.

Qualifications

• Reliable, punctual and committed to responsibilities.
• Friendly, approachable with good communication skills.
• Good organisational skills and attention to detail.
• Able to multitask and prioritise during busy periods.
• Capable of working independently while supporting a team.
• Willingness to take initiative and learn.
• Comfortable using computers and learning new systems.
• Previous experience in customer service, hospitality, healthcare or administration is an advantage.

Responsibilities

• Welcoming patients and assisting with appointments and enquiries.
• Managing appointment bookings, cancellations, rescheduling and practitioner schedules.
• Responding to phone calls, emails and WhatsApp messages professionally and promptly.
• Handling patient registrations, payments, invoicing and administrative tasks accurately.
• Coordinating with practitioners to ensure smooth clinic schedules.
• Managing daily opening and closing of the clinic and working independently when required.
• Keeping the reception area clean, organised and welcoming.
• Following up on outstanding enquiries and admin tasks to ensure nothing is overlooked.
• Supporting colleagues across clinics when additional assistance is needed.

Job description

EDGE HEALTHCARE PTE. LTD. in Singapore is seeking a dependable front desk receptionist to welcome patients and manage day-to-day clinic operations. You will handle bookings, inquiries and registrations while maintaining a friendly, organised reception area.

The role requires strong communication, reliability and the ability to work both independently and as part of a team. Rotating weekday and alternate Saturday shifts are included.