Front of House Executive

THRIVE HEALTHCARE PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Mandarin speaking bonus

First aid/CPR/AED training support

Xero bookkeeping basics

Job summary

THRIVE HEALTHCARE PTE. LTD. is seeking a friendly front desk coordinator to welcome clients, manage bookings, and help patients with insurance documents at our Singapore clinic and studio.

You will support the team by keeping diaries, sending reminders, handling payments, and assisting with memberships and packages. The role requires at least one year of front desk or client-service experience, fluent English, and comfort with booking systems. Weekend shifts and some evenings are possible.

Qualifications

• Front desk experience, ideally at a clinic, gym or studio.
• Clear, friendly English, both written and spoken.
• Sales experience with memberships, packages or treatment plans.
• Comfort with booking systems and Google Sheets.

Responsibilities

• Check people in, answer calls and enquiries, and assist with bookings.
• Manage physiotherapists' diaries, reminders, insurance and claims letters.
• Reply to new enquiries the same day and book trials, follow up after trials.
• Support members to choose the right membership or personal training package.
• Handle invoices, payments, daily reconciliation and month-end checks with the manager.
• Close up in the evening, stock the space, liaise with vendors, and perform weekly walk-rounds.
• Prepare waivers and ensure a warm welcome on day one for first visits.

Job description

About us

Thrive Healthcare is a physiotherapy clinic with strength coaching under one roof. Our physiotherapists help people recover from pain and injury, and they run Legends, our small-group classes for adults 50 and over. Rx Performance is our fitness arm, with Olympic weightlifting, strength classes and 1:1 personal training. Many of our patients go from rehab straight into training, supported by one team that genuinely talks to each other.

What you’ll do

• Be the friendly first hello: check people in, answer calls, WhatsApp, Instagram and email enquiries, show walk-ins around, and help with class and physiotherapy bookings.
• Keep the clinic running smoothly: manage our physiotherapists' diaries, send appointment reminders, and help patients with insurance and corporate claims and doctor referral letters.
• Help new people get started: reply to new enquiries the same day, book them in for a trial, check in after their trial, and help them choose the right membership or personal training package.
• Look after our members: reach out before their plans run out so nobody falls through the cracks.
• Keep the numbers tidy: invoices, payments, daily reconciliation, and month-end checks with the manager.
• Take pride in the space: close up in the evening, keep things stocked, liaise with vendors, handle small fixes and do a weekly walk-rounds.
• Make first visits feel easy: waivers and a warm welcome on day one.

Who we’re looking for

You’ll fit right in if you have:

• At least 1 year at a front desk or in client service or sales, ideally at a clinic, gym or studio.
• Clear, friendly English, written and spoken.
• Some sales experience, like memberships, packages or treatment plans, and you’re comfortable helping people say yes.
• Confidence with booking systems and Google Sheets (we’ll show you ours).
• Flexibility for shift work, including some evenings and a weekend rota.

Bonus points for:

• Clinic front desk experience, such as insurance claims, referral letters and patient confidentiality.
• Spoken Mandarin, so you can chat with our Mandarin-speaking senior members and patients.
• Basic bookkeeping or Xero.
• A first aid / CPR / AED certificate. Don’t have one? We’ll support you to get it.
  

You’ll love it here if...

You like seeing things through, you enjoy helping people find what’s right for them (without the hard sell), you stay calm when the phone, a walk-in and WhatsApp all arrive at once, and you have a soft spot for people in pain and nervous beginners. We’ll train you on our systems, and you’ll have a supportive team behind you from day one.

Where you will work

Our clinic and studio are at 5 Mohamed Sultan Road #01-01, Singapore 239014, a short walk from Fort Canning MRT. We moved here in September 2026, so our registered business address may still show our old location while records are updated.