Front Desk Guest Experience Specialist

Holiday Inn Singapore Atrium; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Health and dental insurance

Birthday off

Training and development opportunities

Up to 50% F&B discount at IHG hotels

Special employee hotel accommodation

Job summary

Holiday Inn Singapore Atrium is hiring a Guest Services Officer to support front office operations, greet guests on arrival, check-in and assist with requests, while promoting hotel programs and services.

The role requires 1–2 years of guest services experience, strong communication and problem-solving skills, and the ability to interact professionally with guests and colleagues. Competitive compensation and benefits are offered.

Qualifications

• Nitec or Diploma with a minimum of 1 to 2 years' relevant experience in guest services/hotel experience.
• Communication skills are utilised a significant amount of time when interacting with others.
• Demonstrated ability to interact with customers, employees and third parties that reflect highly on the hotel, the brand and the Company.
• Has good writing skills, problem solving and organisation abilities.

Responsibilities

• Assist in front office operations during assigned shift.
• Greets, meets and assist guests at all times in a friendly and helpful manner upon arrival
• Registers and rooms all arrivals according to established procedures
• Responsible and attends to guests’ requests of using the service of safety box at all times
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty program (IHG Rewards Club)
• Recommends F&B outlets in the hotel to guests
• Attends to guest’s inquiries and requests, referees problems to Duty Manager if he/she is unable to assist

Skills

Communication skills

Customer service

Problem solving

Organizational skills

Education

Nitec or Diploma

Job description

Holiday Inn Singapore Atrium is hiring a Guest Services Officer to support front office operations, greet guests on arrival, check-in and assist with requests, while promoting hotel programs and services.

The role requires 1–2 years of guest services experience, strong communication and problem-solving skills, and the ability to interact professionally with guests and colleagues. Competitive compensation and benefits are offered.