Guest Services Officer (Hotel Reception)

Holiday Inn Singapore Atrium; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Health and dental insurance

Birthday off

Training and development opportunities

Up to 50% F&B discount at IHG hotels

Special employee hotel accommodation

Job summary

Holiday Inn Singapore Atrium is hiring a Guest Services Officer to support front office operations, greet guests on arrival, check-in and assist with requests, while promoting hotel programs and services.

The role requires 1–2 years of guest services experience, strong communication and problem-solving skills, and the ability to interact professionally with guests and colleagues. Competitive compensation and benefits are offered.

Qualifications

• Nitec or Diploma with a minimum of 1 to 2 years' relevant experience in guest services/hotel experience.
• Communication skills are utilised a significant amount of time when interacting with others.
• Demonstrated ability to interact with customers, employees and third parties that reflect highly on the hotel, the brand and the Company.
• Has good writing skills, problem solving and organisation abilities.

Responsibilities

• Assist in front office operations during assigned shift.
• Greets, meets and assist guests at all times in a friendly and helpful manner upon arrival
• Registers and rooms all arrivals according to established procedures
• Responsible and attends to guests’ requests of using the service of safety box at all times
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty program (IHG Rewards Club)
• Recommends F&B outlets in the hotel to guests
• Attends to guest’s inquiries and requests, referees problems to Duty Manager if he/she is unable to assist

Skills

Communication skills

Customer service

Problem solving

Organizational skills

Education

Nitec or Diploma

Job description

At Holiday Inn we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Join us as aGuest Services Officer inHoliday Inn Singapore Atrium. You’ll have ambition, talent and obviously, some key skills. Because of this vital role, we are looking for someone who can :

Main Responsibilities

• Assist in front office operations during assigned shift.

• Greets, meets and assist guests at all times in a friendly and helpful manner upon arrival

• Registers and rooms all arrivals according to established procedures

• Responsible and attends to guests’ requests of using the service of safety box at all times

• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty program (IHG Rewards Club)

• Recommends F&B outlets in the hotel to guests

• Attends to guest’s inquiries and requests, referees problems to Duty Manager if he/she is unable to assist

What we need from you

• Nitec or Diploma with a minimum of 1 to 2 years' relevant experience in guest services/hotel experience.

• Communication skills are utilised a significant amount of time when interacting with others.

• Demonstrated ability to interact with customers, employees and third parties that reflect highly on the hotel, the brand and the Company.

• Has good writing skills, problem solving and organisation abilities.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.

• Health and dental insurance.

• Birthday off / Duty meal / Laundry

• Training and Development Opportunities.

• Up to 50% F&B discount at IHG Hotels selected restaurants.

• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself.