Guest Service Executive

Accor; Singapore; Presencial; SGD 20.000 - 23.000; Jornada completa

Descripción de la vacante

ibis Singapore Novena is seeking a Guest Service Executive to oversee front desk operations and guest services, delivering seamless experiences for every guest. Located near Mount Elizabeth Hospital and just outside the city centre, the hotel offers approachable comfort and a vibrant service culture.

You will manage check-ins/check-outs, reservations, and payments, while maintaining proactive guest relations and a solid knowledge of hotel services and safety procedures.

Formación

• Minimum 1 year of relevant experience in hospitality, customer service, or a related service environment.
• Proficient in written and spoken English.
• Ability to communicate in a second language would be an advantage.
• Good interpersonal and customer service skills.

Responsabilidades

• Deliver guest check-ins/outs and manage reservations while offering concierge recommendations.
• Resolve guest complaints promptly to uphold brand standards and satisfaction.
• Handle secure cash management, payments, and operate PMS accurately.
• Coordinate with Housekeeping, F&B, and Maintenance following safety and key controls.

Conocimientos

Customer service

Interpersonal skills

English proficiency

Communication

Descripción del empleo

• Compensation: SGD 1,800 - SGD 2,100 - monthly

Company Description

At ibis Singapore Novena, value and comfort are woven into every experience we create - from our modern, welcoming spaces to our hassle-free guest journeys. Strategically situated amidst the Asian Medical Hub of Mount Elizabeth Hospital and right on the outskirts of the city centre, our hotel sits just a 10-minute walk from United Square and Velocity Mall, and a quick 15-minute drive from Orchard Road and the Central Business District.

More than an affordable hotel, we are a vibrant, practical destination where quality hospitality, guest connection, and smooth stays come together. Our service culture is built on active listening, problem-solving, and adaptability, encouraging our teams to bring positive energy to every interaction. Here, every role contributes to a hotel experience that feels welcoming, reliable, and alive - where people are empowered to take initiative, look ahead, and bring our service to life through care that is personal, authentic, and unmistakably helpful.

Job Description

The Guest Service Executive is responsible for overseeing all operations of the front desk and guest services area to ensure an exceptional and seamless experience for all guests and visitors.

The GSE handles all front office operations, including efficient check-ins and check-outs, managing reservations and processing payments. A key function is proactive guest relations and the immediate, professional resolution of any guest concerns or issues to uphold the hotel's brand standards and drive overall guest satisfaction. The GSE must maintain detailed knowledge of hotel services and adherence to cash handling and security procedures.

Primary Responsibility

• Guest Experience & Service Excellence: Deliver outstanding hospitality by efficiently managing guest check-ins, check-outs, and reservations, while providing helpful concierge recommendations and resolving guest complaints promptly.
• Administrative & Operational Accuracy: Handle secure daily cash management and reconciliation, process payments, and accurately operate the Property Management System (PMS).
• Communication & Compliance: Maintain clear coordination with Housekeeping, F&B, and Maintenance, while strictly adhering to hotel safety protocols, key controls, and brand standards.

Qualifications

• Minimum 1 year of relevant experience in hospitality, customer service, or a related service environment.
• Proficient in written and spoken English.
• Ability to communicate in a second language would be an advantage.
• Good interpersonal and customer service skills.