Front Desk & Customer Service Executive

Hebe lab pte ltd; Singapore; On-site; SGD 33,000 - 40,000; Full time

Benefits offered by this job

Performance incentives

Full training

Growth opportunities

Job summary

IBHSKIN in Singapore is seeking a friendly and proactive Front Desk Associate to welcome clients, manage bookings, and handle inquiries across in-person, phone, and chat. You will support the team with daily operations, assist with promotions, and guide a junior intern while maintaining a discreet and professional environment.

Full training provided; no prior experience required. The role offers growth into clinic operations with a close-knit team and structured development path.

Qualifications

• No prior experience required; full training provided.
• Experience in customer service, front desk, retail, beauty or wellness is a plus.
• Friendly and confident in speaking with people in person and on the phone.
• Happy to call leads and coordinate bookings.
• Organised and reliable handling calls, messages and walk-ins.
• Familiar with WhatsApp Business, booking systems and basic computer tasks.
• Discreet, patient and able to put people at ease.

Responsibilities

• Welcome clients, check them in and look after them discreetly from arrival to checkout.
• Manage appointments across phone, WhatsApp, Instagram DMs and walk-ins, and keep therapist schedules organised.
• Call people who signed up for promotions and help them book a time.
• Answer questions about treatments, pricing and policies clearly and accurately.
• Process payments, issue receipts and explain payment terms.
• Keep client records and booking notes up to date.
• Send appointment reminders and follow up on no-shows to reschedule.
• Handle feedback and complaints calmly, escalating to management when needed.
• Guide and support the front desk intern.
• Keep reception presentable, and help with stock checks and daily opening/closing.

Skills

Customer service

Front desk

Booking systems

WhatsApp Business

Discreet

Job description

About IBHSKIN

IBHSKIN is a Singapore skincare clinic founded in 2012, with two outlets in Ang Mo Kio and Tiong Bahru. We're best known for our underarm whitening treatments, and we also offer hair removal and pore therapy. Many of our clients come to us about concerns they feel self-conscious about, so every visit should feel comfortable, private and professional.

The Role

You'll run the front desk and be the first person our clients meet, in person, on the phone and on chat. You'll manage bookings, look after walk-ins, answer enquiries and call people who signed up for our promotions to help them book their first visit. You'll also guide our front desk intern day to day.

What You'll Do

• Welcome clients, check them in and look after them discreetly from arrival to checkout
• Manage appointments across phone, WhatsApp, Instagram DMs and walk-ins, and keep therapist schedules organised
• Call people who signed up for our promotions but haven't booked yet, answer their questions and help them find a time that works
• Answer questions about our treatments, pricing and policies clearly and accurately
• Process payments, issue receipts and explain our payment terms
• Keep client records and booking notes up to date
• Send appointment reminders and follow up on no-shows to reschedule
• Handle feedback and complaints calmly, and escalated to management when needed
• Guide and support the front desk intern
• Keep reception presentable, and help with stock checks and daily opening and closing

What We're Looking For

• No prior experience needed. We value a positive attitude and willingness to learn, and full training is provided.
• Experience in customer service, front desk, retail, beauty or wellness is a plus
• Friendly, confident and comfortable speaking to people in person and on the phone
• Happy to make calls to leads throughout the day
• Organised and reliable, able to handle calls, messages and walk-ins at the same time
• Comfortable with WhatsApp Business, booking systems and basic computer tasks
• Discreet, patient and good at making people feel at ease

What We Offer

• Performance incentives on top of your basic salary
• Full training on our treatments and client care
• A close-knit, growing team with room to grow into senior front desk or clinic operations roles

Working Hours

• 5 days a week, with 2 off days a week (specific days to be discussed at the interview)
• Outlet opening hours: Weekdays 10:30am to 8:30pm, Weekends 9:00am to 7:30pm