Front Desk & Customer Care Specialist

YONG FU EATING HOUSE PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Benefits offered by this job

Salary scheme

Meal allowance

Transport allowance

Yearly performance bonus

Medical benefit

Workers’ insurance

Long service award

Leave benefits

Career progression

Conducive environment

Job summary

YONG FU EATING HOUSE PTE. LTD. is seeking a friendly receptionist to handle front desk duties and basic administrative tasks. You will perform data entry in the CRM, manage appointment bookings, and ensure accurate documentation and filing.

Applicants should have a cheerful, customer-oriented attitude and be comfortable working retail hours. Prior experience in retail or telemarketing is a plus, and basic PC skills are required for daily operations.

Qualifications

• Experience in retail or telemarketing is a plus.
• Able to work retail hours on weekdays and weekends/public holidays.
• Cheerful and outgoing personality.
• Customer-oriented mindset.
• Basic PC skills required.

Responsibilities

• Perform general receptionist and administrative duties.
• Data entry using CRM.
• Ensure proper documentation and filing system.
• Excellent telephone etiquette.
• Book and confirm appointments via phone or SMS.
• Handle calls and messages; direct to departments.
• Attend to customer enquiries and manage bookings.
• Deliver excellent customer service.
• Guide and train new staff to promote growth.

Skills

Customer service

Telephone etiquette

Communication

Retail or telemarketing experience

Tools

CRM

Basic PC skills

Job description

YONG FU EATING HOUSE PTE. LTD. is seeking a friendly receptionist to handle front desk duties and basic administrative tasks. You will perform data entry in the CRM, manage appointment bookings, and ensure accurate documentation and filing.

Applicants should have a cheerful, customer-oriented attitude and be comfortable working retail hours. Prior experience in retail or telemarketing is a plus, and basic PC skills are required for daily operations.