Receptionist — Customer Care & Growth Path

DI YI TCM PTE. LTD.; Singapore; On-site; SGD 3,000 - 4,000; Full time

Benefits offered by this job

Attractive salary scheme

Meal and transport allowance provided

Yearly performance bonus

Medical benefit scheme

Workers’ insurance

Long service award

Different types of leave benefits

Career progression & development

Comfortable and conducive Working env

Job summary

DI YI TCM PTE. LTD. is seeking a friendly receptionist for our clinic in Singapore. The role involves greeting visitors, handling inquiries, and performing general front-desk duties while maintaining accurate records.

You will manage bookings via phone and SMS, perform CRM data entry, and support day-to-day operations. We value a positive, customer-oriented attitude, reliable communication, and basic computer skills; retail/telemarketing experience is a bonus.

Qualifications

• Experience in retail or telemarketing will be an added advantage.
• Able to commit to retail hours on weekdays and weekends/public holidays.
• Basic PC skills and good communication abilities.

Responsibilities

• Perform general receptionist and administrative duties.
• Data entry using Customer Relationship Management (CRM).
• Ensure proper documentation and filing system.
• Excellent telephone etiquette.
• Book and confirm appointments via phone calls and/or SMS.
• Handle incoming and outgoing phone calls, divert calls to respective departments and jot down messages when required.
• Attend to customer’s enquiries.
• Manage customer’s appointment bookings.
• Deliver excellent customer service at all times.
• Guide and train new staff members to promote internal growth.

Skills

Cheerful personality

Customer-oriented mindset

Excellent telephone etiquette

Retail or telemarketing experience (an

Tools

CRM

Job description

DI YI TCM PTE. LTD. is seeking a friendly receptionist for our clinic in Singapore. The role involves greeting visitors, handling inquiries, and performing general front-desk duties while maintaining accurate records.

You will manage bookings via phone and SMS, perform CRM data entry, and support day-to-day operations. We value a positive, customer-oriented attitude, reliable communication, and basic computer skills; retail/telemarketing experience is a bonus.