Front Desk & Admin Associate — Customer Care & Ops

PERSOL; Singapore; In loco; SGD 23.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bedok location

Incentives and bonus

Descrizione del lavoro

PERSOL is seeking a friendly front desk associate in Bedok, Singapore, to greet and assist walk-in customers, manage queues, and provide guidance on digital apps and online services. This role emphasizes excellent service, administrative support, and teamwork.

The position requires good interpersonal skills, proficiency in Microsoft Office, and the ability to handle inquiries tactfully. Working hours are Monday to Friday with incentives and bonus offered.

Competenze

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage.
• Good interpersonal and communication skills.
• Able to handle customer enquiries tactfully.
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications.
• Able to work independently and as part of a team.

Mansioni

• Maintain a constant presence at the front counter to provide prompt assistance.
• Greet and register walk-in customers using the case management system; manage the queue when necessary.
• Respond to customer enquiries professionally and efficiently.
• Manually track walk-in customer numbers in the event of queue system downtime.
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening.
• Handle telephone and inbound email enquiries in a timely and courteous manner.
• Provide administrative support, including document filing, data entry, printing, and mailing of letters.
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments.
• Provide logistical support for ad-hoc events when needed.
• Engage with customers to teach/guide on digital apps and online services.
• Assisting customers with online application forms using the portal.
• Perform prompt follow-ups and administrative duties.
• Perform any additional duties assigned by supervisor.

Conoscenze

Customer service

Formazione

GCE O-Level

Strumenti

Microsoft Office

Descrizione del lavoro

PERSOL is seeking a friendly front desk associate in Bedok, Singapore, to greet and assist walk-in customers, manage queues, and provide guidance on digital apps and online services. This role emphasizes excellent service, administrative support, and teamwork.

The position requires good interpersonal skills, proficiency in Microsoft Office, and the ability to handle inquiries tactfully. Working hours are Monday to Friday with incentives and bonus offered.