FOM Representative

ADVANTEST (SINGAPORE) PTE. LTD.; Singapore; Hybrid; SGD 55,000 - 75,000; Full time

Job summary

ADVANTEST (SINGAPORE) PTE. LTD. is hiring a Factory Order Fulfillment Representative to support supply chain and manufacturing operations.

You will manage end-to-end order execution within a manufacturing environment, coordinating with manufacturing partners, supply managers, logistics providers, and internal teams to meet the shipment plan. The role requires attention to detail, comfort with data and ERP systems, and a hybrid work setup with office and home days.

Qualifications

• Bachelor’s degree in business, supply chain, or related field.
• 3+ years in order fulfillment or supply chain in manufacturing.
• Strong attention to detail and accuracy in data entry and docs.
• Excellent written and spoken English for cross-site alignment.
• Experience with process improvement and KPIs.
• Familiarity with ERP and logistics/trade compliance.

Responsibilities

• Manage and execute customer orders accurately and efficiently from entry to delivery.
• Coordinate with product engineering, sales, and factory to validate product configuration before PO release.
• Monitor order backlogs, communicate delays, and coordinate resolution with stakeholders.
• Liaise with 3PLs and freight forwarders for timely shipment and proper documentation.
• Resolve discrepancies with suppliers, such as PO mismatches and shipping documents.
• Prepare and process shipping and import/export documentation per trade requirements.
• Serve as escalation point for internal teams on fulfillment and shipment issues.
• Analyze fulfillment processes, identify inefficiencies, and propose improvements.
• Support continuous improvement initiatives aligned with manufacturing objectives.

Skills

Attention to detail

English communication

Analytical thinking

Problem solving

Team coordination

Education

Bachelor’s degree in related field

Tools

Oracle ERP

Power BI

Excel (Macros)

Job description

Factory Order Fulfillment Representative to support our supply chain and manufacturing operations. This role plays a key part in ensuring accurate and timely order execution while driving process efficiency across the supply chain.

The senior level representative will manage the entire lifecycle of customer order fulfillment within a manufacturing environment through end-to-end order management. The representative will coordinate with the manufacturing partners, supply managers, logistics partners, and internal teams, to ensure customer orders are fulfilled per the aligned shipment plan, and identify areas for process improvements. The ideal candidate is highly detail-oriented, comfortable with data and systems, and enjoys working in a structured, desk-based environment with opportunities to work both from home and in the office

Job Duties and Responsibilities:

• Manage and execute customer orders accurately and efficiently from order entry to on-time delivery commitment.
• Work with product engineering, sales, and factory to ensure the product configuration for factory order is valid before releasing the factory Purchase Order.
• Monitor and manage order backlogs, proactively communicating delays or issues and coordinating with internal stakeholders to resolve them.
• Liaise with third-party logistics providers and freight forwarders to ensure timely shipment, delivery, and proper documentation.
• Issue Resolution: Communicate with suppliers to resolve discrepancies such as purchase order mismatches, shipping document errors, or damaged goods.
• Prepare and process shipping and import/export documentationin compliance with trade and logistics requirements.
• Act as the point of escalation for internal teams to resolve order fulfillment and shipment-related issues.
• Analyze order fulfillment processes, identify in efficiencies, and recommend improvements to streamline operations and enhance accuracy.
• Support continuous improvement initiatives that align with manufacturing and supply chain objectives.

Job requirements

• Bachelor's degree in Business Administration, Supply Chain Management, Finance, or a related discipline
• Minimum 3 years of experience in order fulfillment, supply chain, or business process roles within a manufacturing or operations environment.
• Strong attention to detail and commitment to accuracy indata entry, documentation, and order management.
• Exceptional verbal and written English communication skillsto resolve expectation gaps and align operational teams across various sites
• Proven experience in process improvement and workflow optimization.
• Good supplier performance management skills with aligned KPIs and drive corrective actions.
• Excellent problem-solving, analytical, and communication skills.
• Self-motivated, reliable, and able to manage tasks independently in a desk-based, hybrid work setting.
• Customer- and process-oriented mindset — able to balance operational efficiency with service quality.
• Good understanding of supply chain and quote-to-cash processes, including logistics and trade compliance.
• Proficient in ERP systems (Oracle preferred) and comfortable using data tools to manage information flows.
• Advanced Microsoft Excel skills (Pivot Tables, Macros) and familiarity with data visualization tools (Power BI) or automation tools (RPA)is an advantage.
• Japanese and/or Korean language skill are welcome to support shared service environment.
• Occasional travel to Malaysia and Japan may be required