Order Fulfillment Planner

THALES DIS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

THALES DIS (SINGAPORE) PTE. LTD. is seeking an Order Fulfilment Planner to oversee end-to-end order execution in a manufacturing environment.

You will coordinate order processing, production planning, material availability and shipment activities to meet customer commitments. You will collaborate with Engineering, Production, IPE, Material Planning and Logistics to optimise production schedules and drive on-time delivery targets.

Qualifications

• Diploma or Degree in Supply Chain Management, Business, Engineering, Operations Management or related discipline.
• Minimum 3 years of relevant experience in order fulfilment, production planning, master scheduling or manufacturing operations.
• Experience in supply chain management, production planning or manufacturing order execution.
• Experience working with internal stakeholders and Customer Service teams to manage order commitments and resolve issues.
• Working knowledge of ERP systems such as Oracle, SAP or equivalent.
• Understanding of order fulfilment, master scheduling, production planning and manufacturing processes.
• Strong coordination, analytical and problem-solving skills.
• Good communication and stakeholder management skills.

Responsibilities

• Manage end-to-end processing of orders from Sales Order release to factory.
• Assess readiness, verify material availability and production capacity.
• Collaborate with Engineering, Production, IPE, Material Planning and Logistics.
• Review backlogs against plant forecasts to achieve OTD/OTR targets.
• Coordinate order transfers between intercompany sites to final delivery.
• Serve as liaison between Customer Service, Sales and factory operations.
• Participate in regular calls with worldwide Customer Service teams to review priorities.
• Work with Logistics to coordinate shipment and activation.
• Identify opportunities to improve fulfilment processes and performance.

Skills

Order fulfilment

Production planning

Master scheduling

Manufacturing operations

Coordination

Analytical skills

Problem solving

Stakeholder management

Communication

Education

Diploma or Degree in Supply Chain Management or related

Tools

Oracle

SAP

Job description

We are seeking a detail-oriented and proactive Order Fulfilment Planner to manage end-to-end order execution within a manufacturing environment. The role involves coordinating order processing, production planning, material availability and shipment activities to ensure customer commitments are met. The successful candidate will work closely with cross-functional teams and global Customer Service stakeholders to optimise production schedules, manage order priorities and achieve on-time delivery targets.

Responsibilities:

• Manage the end-to-end processing of card orders upon Sales Order release to the factory, including order review, Oracle Work Order creation, production routing, Bill of Materials (BOM) setup and Vendor-Managed Inventory (VMI) coordination.

• Assess order readiness, verify material availability and production capacity, update card production and embedding plans, and provide order commitments within 48 hours.

• Collaborate with Engineering, Production, Industrial Process Engineering (IPE), Material Planning and Logistics to facilitate order execution and resolve operational issues.

• Review order backlogs against plant forecasts and implement appropriate actions to achieve On-Time Delivery (OTD), On-Time Request (OTR) and manufacturing lead-time targets.

• Coordinate order transfers between intercompany manufacturing sites when required, managing the process from executability confirmation and purchase order issuance through to final delivery.

• Serve as the key liaison between Customer Service, Sales and factory operations, providing timely responses to order enquiries, production updates and delivery commitments.

• Participate in regular conference calls with worldwide Customer Service teams to review order priorities, address delivery risks and follow up on outstanding issues.

• Work with Logistics to coordinate shipment arrangements and ensure timely shipment activation.

• Identify opportunities to improve order fulfilment processes, production efficiency, planning accuracy and customer service performance.

Requirements:

• Diploma or Degree in Supply Chain Management, Business, Engineering, Operations Management or a related discipline.

• Minimum 3 years of relevant experience in order fulfilment, production planning, master scheduling or manufacturing operations.

• Experience in supply chain management, production planning or manufacturing order execution.

• Experience working with internal stakeholders and Customer Service teams to manage order commitments and resolve operational issues.

• Working knowledge of ERP systems such as Oracle, SAP or equivalent.

• Understanding of order fulfilment, master scheduling, production planning and manufacturing processes.

• Strong coordination, analytical and problem-solving skills.

• Good communication and stakeholder management skills, with a customer-focused approach.

• Ability to manage competing priorities, meet tight deadlines and work effectively in a fast-paced manufacturing environment.

• Proactive mindset with a commitment to continuous improvement and operational excellence.