FOH Supervisor: Service Excellence & Team Leader

WHITE BEEHOON RESTAURANT PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

WHITE BEEHOON RESTAURANT PTE. LTD. is seeking a Restaurant Supervisor to support the Restaurant Manager in daily outlet operations and uphold service excellence. You will mentor front-line staff, manage shifts, and ensure brand values are delivered daily.

Responsibilities include supervising FOH operations, conducting pre-shift briefs, training staff, monitoring hygiene and safety, handling inquiries, and assisting with inventory and cash deposits. Weekend and public holiday work is required.

Qualifications

• Minimum 2 years of experience in a supervisory role within the food & beverage industry.
• Strong interpersonal and communication skills.
• Basic understanding of POS systems and cash handling.
• Ability to lead, train and motivate a team.

Responsibilities

• Supervise daily Front Of House (FOH) operations ensuring excellent customer service and operational standards.
• Conduct pre-shift briefings to communicate daily goals, promotions, and guest expectations (google reviews).
• Assist in training and onboarding of new FOH staff.
• Monitor food safety, hygiene, and cleanliness standards are upheld.
• Handle customer inquiries and resolve complaints effectively and empathetically.
• Support inventory checks/ ordering and ensure adequate stock for service.
• Perform cash handling duties including end-of-day reconciliation and deposits.
• Enforce adherence to all operational SOPs and brand guidelines.
• Escalate issues to the Restaurant Manager and collaborate on operational improvements.

Skills

FOH supervision

Customer service

Cash handling

POS familiarity

Job description

WHITE BEEHOON RESTAURANT PTE. LTD. is seeking a Restaurant Supervisor to support the Restaurant Manager in daily outlet operations and uphold service excellence. You will mentor front-line staff, manage shifts, and ensure brand values are delivered daily.

Responsibilities include supervising FOH operations, conducting pre-shift briefs, training staff, monitoring hygiene and safety, handling inquiries, and assisting with inventory and cash deposits. Weekend and public holiday work is required.