Floor supervisor

Seroja; Singapore; In loco; SGD 50.000 - 74.000; Tempo pieno

Vantaggi offerti da questo lavoro

13th month bonus

5 days work week

Restaurant closure during chinese new年

Medical Insurance

Beverage training

Networking session with industry лидe

Overseas working experience during餐厅合作

Two meals a day provided

Descrizione del lavoro

Seroja, a two Michelin star restaurant in the Bugis Central Region, invites a Floor Supervisor to join on a full-time basis. You will work alongside the Restaurant Manager to ensure smooth operations, uphold high service and food standards, and deliver exceptional dining experiences.

We seek a customer-focused leader with deep knowledge of restaurant operations, a strong grasp of POS systems, and the ability to stay calm under pressure.

Competenze

• Excellent communication and interpersonal skills.
• In-depth knowledge of restaurant operations and food safety standards.
• Proficiency with POS systems and restaurant management software.
• Ability to multitask and work under pressure while maintaining attention to detail.
• Strong problem-solving and decision-making abilities in fast-paced environments.
• Passion for delivering exceptional customer service and creating memorable dining experiences.

Mansioni

• Ensure compliance with health, safety, and hygiene regulations and company policies.
• Oversee table management, seating arrangements, and reservation systems to optimise customer flow and satisfaction.
• Monitor food and beverage service quality, ensuring all dishes and drinks meet our standards before reaching customers.
• Handle customer complaints and concerns professionally, implementing swift resolutions to maintain positive relationships.
• Manage inventory levels and assist with ordering of supplies, working closely with the Restaurant Manager on cost control.
• Support the implementation and maintenance of restaurant policies, procedures, and standard operating procedure.
• Maintain clear communication with the Restaurant Manager and other departments to ensure seamless operations.

Conoscenze

Customer service

Restaurant operations

POS systems

Multitasking

Decision making

Hospitality mindset

Strumenti

POS software

Descrizione del lavoro

About the role

Seroja is two Michelin star restaurant seeking a Floor Supervisor to join our team in the Bugis Central Region on a full-time basis. This is an exciting opportunity to take on a pivotal leadership role within our hospitality operations. As Floor Supervisor, you will work alongside the Restaurant Manager to ensure the smooth and efficient running of our establishment, maintaining the highest standards of service, food quality, and customer satisfaction. You will play a crucial part in our mission to deliver exceptional dining experiences and contribute directly to the success of our restaurant.

Key responsibilities

• Ensure compliance with all health, safety, and hygiene regulations and company policies
• Oversee table management, seating arrangements, and reservation systems to optimise customer flow and satisfaction
• Monitor food and beverage service quality, ensuring all dishes and drinks meet our standards before reaching customers
• Handle customer complaints and concerns professionally, implementing swift resolutions to maintain positive relationships
• Manage inventory levels and assist with ordering of supplies, working closely with the Restaurant Manager on cost control
• Support the implementation and maintenance of restaurant policies, procedures, and standard operating procedure
• Maintain clear communication with the Restaurant Manager and other departments to ensure seamless operations

What we're looking for

• Excellent communication and interpersonal skills, with a customer-focused approach
• In-depth knowledge of restaurant operations, including food safety standards and hospitality best practices
• Proficiency in point-of-sale (POS) systems and restaurant management software
• Ability to work under pressure and manage multiple tasks simultaneously whilst maintaining attention to detail
• Problem-solving skills and the ability to make sound decisions in fast-paced environments
• A passion for delivering exceptional customer service and creating memorable dining experiences

What we offer

At Seroja, we are committed to fostering a supportive and inclusive workplace where our team members thrive and grow. We offer competitive remuneration packages, comprehensive staff benefits, and attractive discounts. We believe in investing in the professional development of our staff through training and career progression opportunities within our organisation. Our work culture emphasises teamwork, respect, and excellence. We prioritise the wellbeing of our employees and provide a positive work environment where you can build a rewarding career in hospitality. We encourage a healthy work-life balance and welcome conversations about flexible working arrangements where possible.

Benefits

• 1) 13th month bonus
• 2) 5 days work week
• 3) Restaurant closure during chinese new year for up to 9/10 days
• 4) Medical Insurance
• 5) Beverage training
• 6) Networking session with industry leaders
• 7) Overseas working experience during restaurant collaboration
• 8) Two meals a day provided

About us

Seroja is a distinguished hospitality establishment committed to delivering outstanding dining experiences in the heart of the Bugis Central Region. Our restaurant is built on a foundation of quality, innovation, and exceptional customer service. We pride ourselves on our carefully curated menu, skilled culinary team, and warm, welcoming atmosphere. At Seroja, we believe that great hospitality is about more than just serving food-it is about creating moments of joy and connection for our guests. We value integrity, professionalism, and a genuine passion for hospitality. Our team is our greatest asset, and we are dedicated to creating an environment where talented individuals can flourish and contribute to our continued success.