Floor manager

VSVL GLOBAL PTE. LTD.; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

VSVL GLOBAL PTE. LTD. in Singapore is seeking an Assistant Floor Manager to lead all aspects of our restaurant operations, delivering a high-quality menu and motivating staff to provide excellent customer service.

You will help maintain revenue, profitability and quality goals while overseeing both front of house and back of house. You will manage dining room operations, check in with guests, balance seating, hire and train cooks and wait staff, schedule shifts, ensure health and safety

Qualifications

• Experience as Restaurant Manager or Hospitality Manager.
• Proven customer service management experience.
• Strong leadership and people skills.
• Knowledge of F&B operations and safety.

Responsibilities

• Coordinate daily Front of the House and Back of the House operations.
• Deliver superior service and maximize customer satisfaction.
• Oversee bar operations and beverage service.
• Respond to customer complaints efficiently.
• Review product quality and source vendors.
• Schedule shifts and supervise staff performance.
• Ensure sanitation and safety compliance.
• Create reports on revenues and expenses.
• Promote the brand locally through events and outreach.
• Train staff on service standards and policies.

Skills

Leadership

Customer service

Staff motivation

Operations management

Front of house

Back of house

Financial management

Restaurant management

Tools

OpenTable

PeachWorks

Job description

We are looking for an assistant Floor Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Assistant restaurant Manager responsibilities include maintaining the restaurant's revenue, profitability and quality goals.

You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you'll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity.

Back of the house management experience is also essential, as you'll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Must be efficient at bar. Cocktails, mocktails etc.
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning product
• Ensure compliance with sanitation and safety regulations
• Manage restaurant's good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills