Restaurant Manager

LAKSHIMIVILAS PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

LAKSHIMIVILAS PTE. LTD. in Singapore seeks an experienced Restaurant Manager to oversee daily operations across front-of-house and back-of-house teams. Lead staff, ensure exceptional guest service, and maintain high sanitation and cost controls.

You will collaborate with vendors, monitor quality, and drive brand growth through local events and community engagement.

Qualifications

• Proven work experience as a Restaurant Manager or General Manager.
• Proven customer service experience as a manager.
• Extensive F&B knowledge with ability to inform guests and staff.
• Familiarity with restaurant management software such as OpenTable and PeachWorks.

Responsibilities

• Coordinate daily restaurant operations for front and back of house.
• Deliver superior service and maximize customer satisfaction.
• Respond to customer complaints efficiently and accurately.
• Review product quality and research new vendors.
• Organize and supervise shifts; appraise staff performance.
• Estimate future needs for goods and manage costs to cut waste.
• Create reports on weekly, monthly and annual revenues/expenses.
• Promote the brand in the local community and through events.

Skills

Restaurant management

Customer service

Leadership

F&B knowledge

OpenTable PeachWorks

Tools

OpenTable

PeachWorks

Job description

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant's good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills