Restaurant Manager

ROYAL CAFE TRADERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ROYAL CAFE TRADERS PTE. LTD. in Singapore is seeking a seasoned Restaurant Manager to oversee daily Front of House and Back of House operations.

You will lead service delivery, supervise staff, manage costs, and maintain brand image to ensure guest satisfaction. Key responsibilities include coordinating shifts, training employees, reviewing quality, and implementing policies to sustain operations. Experience in F&B, leadership, and familiarity with restaurant software like OpenTable and

Qualifications

• Proven work experience as a Restaurant Manager or General Manager.
• Proven customer service management experience.
• Extensive F&B knowledge with ability to recall ingredients and dishes.
• Familiarity with restaurant management software such as OpenTable and PeachWorks.
• Strong leadership, motivation, and people skills.
• Acute financial management skills.

Responsibilities

• Coordinate daily Front of House and Back of House operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant's good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Skills

Restaurant management

Customer service management

Leadership

Staff training

Financial management

Tools

OpenTable

PeachWorks

Job description

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant's good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills